Key Holder

Spartina LLC•Highlands, NC

19d•Onsite

About The Position

The Spartina 449 Key Holder assists the Store Manager in motivating and inspiring the team to achieve store productivity goals. The role helps analyze week-to-date, period-to-date, and year-to-date sales and develop action plans to drive sales. It also supports payroll budget management, effective use of team skills, positive staff and customer experiences, and recruiting and hiring to keep the store appropriately staffed. The Key Holder helps manage store operations and ensure consistency and compliance. In the absence of store management, the Key Holder supervises employees, manages the sales floor, drives retail sales, addresses guest concerns, coaches employees, and helps mitigate product loss. The role performs customer service and sales duties, merchandising and replenishment, and opening and closing procedures. The position requires prior retail management experience, a flexible schedule, and availability to work nights, weekends, and holidays.

Requirements

Prior retail management experience.
Ability to work nights, weekends, and holidays.
Ability to work a flexible schedule.
Ability to engage and speak with customers.
Ability to motivate team members and lead by example.
Ability to learn and embody Spartina 449's culture and brand.
Ability to manage deposits.
Computer skills.

Responsibilities

Represent Spartina 449 as a brand ambassador and embrace its core culture.
Provide exceptional customer service, connect with customers, understand their needs, and respond to requests and concerns.
Use basic selling skills to engage customers and present product options.
Process accurate and efficient sales and returns, including cashiering, returns, exchanges, reserve online pickup in store, and management cashier approvals.
Maintain a neat, clean, inviting store and uphold merchandising and retail operating standards.
Assist the Store Manager in analyzing sales results and developing action plans to drive sales and productivity.
Help manage payroll budgets and ensure the store's contribution is on target.
Use team members' skills effectively, motivate them, and support a positive staff and customer experience.
Assist with recruiting and hiring to ensure the store is fully staffed.
Supervise employees and manage the sales floor in the absence of store management, including coaching employees, addressing guest concerns, driving sales, and mitigating product loss.
Ensure daily remerchandising, replenishment, corporate communications, and store cleanliness standards are completed during opening or closing.
Open and close the store according to established procedures and checklists.
Ensure registers are opened and closed properly, doors are opened and locked, and alarms are set correctly.
Complete deposit documentation and reconcile discrepancies.
Issue merchandise vouchers and complete return, exchange, and check approvals in accordance with company policy.
Follow company policies, procedures, and safety standards, and help ensure consistent compliance.
Stay current on store systems, product knowledge, company policies, and business financials.
Perform other related duties as assigned.