Key Holder

BibliU•Clarkesville, GA

6d•Onsite

About The Position

The Key Holder serves as an essential leader in daily campus store operations and acts as an extension of store leadership. The role oversees opening and closing procedures, maintains operational standards on the retail floor, and guides team members when the Store Manager or Assistant Store Manager is offsite. It requires an active, student-focused approach, sound decision-making, personal accountability, and dedication to exceptional service. The Key Holder supports store security and cash management, point-of-sale transactions, inventory processing and merchandising, and customer service across in-person, telephone, and digital channels. The role also assists students and faculty with course materials, maintains textbook displays and department organisation, and handles shipping, receiving, order dispatches, and returns. The position is part-time, permanent, and scheduled for 25–29 hours per week at North Georgia Tech in Clarkesville, Georgia.

Requirements

Ability to perform efficiently and precisely in fast-paced retail settings.
Collaborative mindset and reliable work ethic.
Exceptional precision and focus.
Ability to lift items weighing up to 40 pounds independently.

Nice To Haves

Previous experience in store operations or a customer support setting is advantageous but not mandatory.

Responsibilities

Manage daily opening and closing routines according to corporate guidelines and loss prevention protocols.
Maintain oversight of store keys, security credentials, and cash management tasks.
Follow operational, safety, and security policies.
Process point-of-sale transactions accurately and according to store guidelines.
Receive inventory, apply pricing, and arrange general merchandise.
Assist with regular inventory audits and maintain accurate stock management.
Implement price updates and promotional adjustments.
Alert management about stock shortages or compromised goods.
Share patron feedback and retail trends with store leadership.
Carry out supplementary operational assignments as needed.
Assist visitors on the retail floor with welcoming, knowledgeable service.
Keep retail displays orderly, immaculate, and visually compelling.
Provide assistance in person, by telephone, and through digital channels.
Process customer requests and fulfil orders.
Support the accuracy and availability of the online product catalogue.
Guide students and faculty in selecting required academic content.
Organise and restock course materials for accessibility and presentation.
Maintain textbook department organisation to support store objectives and the student experience.
Log incoming stock and store supplies upon arrival.
Keep stockroom areas orderly to enable swift replenishment of the sales floor.
Handle outgoing packages, student order dispatches, and inventory returns accurately.
Lift items weighing up to 40 pounds independently.