Key Holder

IT'SUGAR LLC • Novi, MI

21d

About The Position

IT’SUGAR is seeking a fun and dynamic Retail Keyholder to deliver a sweet customer experience and promote the brand. The Keyholder provides exceptional customer service and supports store operations, including sales floor merchandising and maintenance, product knowledge, register duties, and opening or closing the store as needed. The role calls for an enthusiastic, cheerful team member who represents IT’SUGAR’s values of being Positive, Playful, Present, and a Difference Maker.

Requirements

• Must be at least 18 years old.
• Must be able to use a POS/cash register.
• Must be willing to work a flexible schedule, including days, evenings, weekends, and holidays.
• Must be able to stand and walk for long periods; use hands to handle or feel; reach with hands and arms; and talk or hear.
• Must be able to lift or move up to 25 pounds independently and up to 50 pounds with assistance.
• Must be able to work alone or with minimal supervision.

Nice To Haves

• High school diploma or equivalent preferred.
• Six months of experience in a similar retail role preferred.

Responsibilities

• Assist customers with requests and inquiries.
• Follow the SUGARTAINMENT customer engagement model.
• Keep the sales floor clean and organized while maintaining visual standards.
• Operate the POS/register and cash out customers accurately.
• Follow up on customer requests for specific items and suggest additional products.
• Explain product benefits, features, prices, quality, and value to support sales goals.
• Maintain store cash-handling records.
• Perform opening and closing procedures as needed.
• Merchandise displays according to visual guidelines.
• Assist with setup for special events and promotions.
• Understand loss prevention policies and procedures and communicate issues to the Store Manager.
• Maintain sales floor, backroom, and restroom areas, including cleaning and mopping.
• Represent the company’s core values and work collaboratively with enthusiasm and cheerfulness.

Benefits

• Flexible scheduling
• Career growth opportunities
• Training and development
• 30% employee discount
• Perk Spot discounts on cell phones, travel, theme parks, and more
• 401(k) with company match beginning the first of the month after 60 days of employment
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED