Key Holder

Petco•South Jordan, UT

4d•Onsite

About The Position

The Key Holder is a trusted member of the Petco leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supports store leadership by supervising partners, opening and closing the store, and serving as the primary point of contact when management is not present. It is suited to someone who enjoys leading on the sales floor, solving problems in the moment, and delivering a positive experience every day. The role is primarily based in a Pet Care Center retail environment, with regular presence on the sales floor. Most work is indoors, though occasional duties may involve leaving the center for bank deposits, merchandise transport, or community events. The role requires frequent standing and walking, bending, kneeling, reaching, and lifting, including safely moving merchandise, supplies, or animals weighing up to 50 pounds. It involves regular customer assistance and cashiering, proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals, and flexible availability during operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

Previous retail experience is required.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.
Reliable, responsible, and detail-oriented.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support operating hours, including evenings, weekends, and holidays.
Ability to work in proximity to animals and tolerate exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

Key holder or supervisory experience is preferred.

Responsibilities

Uphold animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe and welcoming environment for pets, pet parents, and partners; follow animal welfare, safety, and store-operation policies and procedures.
Deliver friendly, knowledgeable, and solution-oriented customer service; address questions and resolve concerns promptly and professionally.
Support and supervise store partners, maintain productivity and morale, provide guidance during assigned shifts, and assist with training new partners.
Open and close the store while following cash-handling, safety, and security protocols.
Support daily store operations, including sales, task execution, and recovery.
Execute merchandising standards, including planograms, pricing accuracy, signage, promotional setups, and merchandise presentation.
Maintain in-stock conditions, assist with restocking, cycle counts, inventory integrity, inventory paperwork, and shrink awareness, and communicate out-of-stocks or other issues to store leadership.
Process transactions, refunds, and exchanges accurately and efficiently.
Serve as the primary point of contact when store management is absent and escalate concerns appropriately.
Support sales initiatives and promotions to help achieve store goals.
Maintain a clean, organized, and visually appealing store and comply with company policies, procedures, and safety standards.