Key Holder

Petco•Carlsbad Bressi Ranch, CA

16d•Onsite

About The Position

The Key Holder is a trusted member of the Petco store leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supports store leadership by supervising partners, opening and closing the store, and serving as the point of contact when management is not present. The Key Holder leads on the sales floor, helps solve problems, supports daily sales and operational tasks, and delivers a positive customer experience. Responsibilities include maintaining animal care standards, supporting and training partners, executing merchandising and inventory activities, handling transactions, and following company policies and safety procedures. This role is primarily performed in a Pet Care Center retail environment, with regular sales-floor engagement. Most work takes place indoors, though occasional duties may take place outside the store. The position requires flexible availability during operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement.

Requirements

Previous retail experience is required.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.
Reliable, responsible, and detail oriented.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
Ability to work in proximity to animals and potential exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

Key holder or supervisory experience.

Responsibilities

Uphold Petco’s animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe and welcoming environment for pets, pet parents, and partners.
Follow policies and procedures related to animal welfare, safety, and store operations.
Deliver friendly, knowledgeable, and solution-oriented customer service.
Support and supervise store partners, helping maintain productivity and positive morale.
Assist with training new partners and reinforcing best practices on the sales floor.
Maintain a clean, organized, and visually appealing store environment.
Open and close the store in accordance with cash-handling, safety, and security protocols.
Support daily store operations, including sales, task execution, and recovery.
Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional setups.
Assist with inventory activities such as restocking, cycle counts, inventory integrity, and required paperwork.
Identify out-of-stocks, low inventory, or merchandising issues and communicate them to store leadership.
Process transactions, refunds, and exchanges accurately and efficiently.
Act as the primary point of contact when store management is absent.
Support sales initiatives and promotions to help achieve store goals.
Maintain merchandise presentation and in-stock conditions to Petco standards.
Assist with inventory counts, product replenishment, and shrink awareness.
Monitor merchandising and inventory conditions during shifts and escalate issues as needed.
Ensure compliance with company policies, procedures, and safety standards.
Address customer questions and resolve concerns promptly and professionally.
Model Petco’s selling behaviors and service expectations.
Provide guidance and direction to partners during assigned shifts, and escalate concerns to store leadership.