Key Holder (Seattle)

Catbird•Seattle, WA

18d•Onsite

About The Position

Catbird is hiring an experienced full-time Key Holder for its Seattle retail store. Key Holders are floor leaders who set the tone for exceptional service and strong sales. The role leads the selling floor, coaches Stylists in real time, provides hands-on services such as Forever Jewelry welding and device-based ear piercing, and supports daily store operations. It suits someone who enjoys customer connection, team leadership, and working directly with jewelry and other products. Catbird is a Brooklyn-founded jewelry and gift company with retail stores and an online shop. Its curated selection includes jewelry from designers and Catbird’s in-house line, which is made in its Brooklyn studio and with trusted partners using ethically sourced materials and conflict-free stones. Catbird describes its commitments as including anti-racism, diversity, inclusion and equity; lasting products; local manufacturing; long-term thinking; and treating coworkers, customers, and vendors with respect, kindness, and honesty. The role involves standing for extended periods, light lifting, reaching, and repetitive wrist and hand movements, including during permanent-jewelry welding. Catbird is willing to discuss reasonable accommodations. Compensation is $23–$25 per hour, plus commission and a sign-on bonus.

Requirements

Experienced retail leader with a proven ability to guide and motivate a sales team.
Sales-minded and service-driven, with a belief that exceptional customer experience drives results.
Comfortable performing hands-on services, including Forever Jewelry welding and device-based piercing, after training.
Calm, confident, and organized, with the ability to prioritize and adapt in a fast-paced environment.
Thoughtful communicator who leads with kindness, clarity, and common sense.
Flexible and reliable with scheduling, including weekends and holidays.

Nice To Haves

Jewelry or piercing experience; curiosity and commitment to learning are also valued.

Responsibilities

Lead the sales floor with confidence and warmth, providing customers with a welcoming, high-touch buying experience.
Engage customers and sell demi-fine jewelry, Forever Jewelry, and piercing services.
Perform Forever Jewelry welding and device-based ear piercings with attention to precision, safety, and customer comfort.
Coach and support Stylists with real-time feedback, modeling strong selling behaviors, service excellence, and brand storytelling.
Monitor service flow, wait times, and floor coverage, adjusting as needed during busy periods.
Resolve customer questions, returns, and escalations with care, professionalism, and sound judgment.
Open and close the store and support daily operations, including inventory, merchandising, and visual standards.

Benefits

Catbird covers 75% of the medical premium and 25% of the premium for children.
Dental and vision insurance options.
Flexible Spending Account (FSA) for pre-tax medical and childcare expenses.
Two weeks of accrued vacation and seven sick days.
Life insurance equal to one times annual salary, fully covered by Catbird.
Voluntary life insurance and short- and long-term disability at reduced group rates.
Seven days of backup childcare, in-home or at a Vivvi childcare center.
Employee discount of 50–70% off the Catbird line and 30% off designer pieces.
401(k) with profit sharing and safe harbor contributions, with eligibility after 90 days.
Parental leave of 20 weeks total, including 12 weeks fully paid.
Pre-tax transit benefits.
Professional development stipend of $200 per year, plus access to workshops and talks throughout the year.
At least 1% of sales donated year-round to nonprofits aligned with Catbird’s values through The Catbird Foundation.
Cold brew in the summer.
Team bonding events and happy hours.
Warm, casual work environment.