Key Holder

Petco • Columbus, OH

14d • Onsite

About The Position

The Key Holder is a trusted member of Petco’s leadership team who supports smooth daily store operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supervises partners, opens and closes the store, supports store leadership, and serves as the primary point of contact when management is not present. It is suited to someone who enjoys leading on the floor, solving problems in the moment, and delivering a positive customer experience.

The position is primarily based in a Pet Care Center retail environment, with regular work on the sales floor and frequent interaction with partners, customers, and pets. Most work takes place indoors, though occasional duties may involve leaving the store for bank deposits, merchandise transport, or community events. The role involves standing, walking, bending, kneeling, reaching, and lifting or moving merchandise, supplies, or animals weighing up to 50 pounds. Employees must be able to work around animals and may be exposed to animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed for operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement.

The listed pay range is $17.00–$26.00 per hour. Actual pay depends on factors such as position, location, experience, and applicable minimum-wage requirements.

Requirements

• Previous retail experience is required.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail-oriented.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support store operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Key holder or supervisory experience is preferred.

Responsibilities

• Uphold animal care standards and ensure the health, safety, and proper handling of animals.
• Promote a safe and welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies.
• Deliver friendly, knowledgeable, and solution-oriented customer service; address questions and resolve concerns promptly and professionally.
• Open and close the store while following cash-handling, safety, and security protocols.
• Support and supervise partners during assigned shifts, provide guidance, and help maintain productivity and positive morale.
• Assist with training new partners and reinforcing best practices on the sales floor.
• Support daily store operations, including sales, task execution, and recovery.
• Maintain a clean, organized, and visually appealing store environment.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional setups.
• Assist with inventory counts, restocking, product replenishment, inventory integrity, shrink awareness, and required inventory paperwork.
• Identify out-of-stocks, low inventory, and merchandising issues and communicate or escalate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Model Petco selling behaviors and service expectations and support sales initiatives and promotions to help achieve store goals.
• Act as the primary point of contact when store management is absent and escalate concerns appropriately.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• Opportunities to build leadership skills and grow your career.
• A collaborative, inclusive team culture.
• A strong stepping stone for future leadership opportunities.
• Petco Total Rewards include health and financial benefits, 401(k), incentives, and PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed