Key Holder (Part-Time) @ Sheraton Dallas Hotel

Event Network•Dallas, TX

23h

About The Position

The Key Holder supports the store’s day-to-day operations alongside the management team and helps create memorable guest experiences. The role involves meeting guest service standards, processing sales accurately and efficiently, restocking merchandise, and completing other tasks assigned by store management. Key Holders also help maintain store presentation, complete operational procedures, protect company assets, and contribute to a positive team environment.

Requirements

Experience as a keyholder or supervisor in a retail environment.
Merchandising experience organizing and presenting visually appealing products.
Friendly, outgoing personality with a service mindset.
Must be at least 21 years old for liquor sales.
Flexible availability, including weekends, holidays, morning shifts, and evening shifts.
Ability to stand for up to 8 hours, except during breaks and meal periods; walk; and use hands to finger, handle, or feel.
Ability to occasionally reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
Ability to frequently lift and/or move up to 40 pounds.
Ability to read, count, and write accurately to complete required paperwork.

Responsibilities

Greet store guests promptly and offer assistance to provide quality service.
Use suggestive selling and open-ended questions to engage guests, promote items, and add to sales.
Maintain knowledge of store products, sales and promotions, sales targets, key performance indicators, and new products.
Follow merchandise presentation guidelines, maintain store cleanliness, receive shipments, replenish merchandise, and rotate restocked products.
Follow Event Network and hotel appearance and dress standards.
Process cash, credit card, employee discount, guest room charge, and hotel property charge transactions accurately and efficiently.
Complete store paperwork and operating procedures, including register reports, cycle counts, and opening and closing procedures.
Recognize security risks and help protect company and store assets; prevent and properly handle potential loss situations.
Follow applicable laws and company policies and procedures for store operations, timekeeping, hotel matters, loss prevention, and human resources.
Work with staff as a team to achieve store goals and contribute to a positive work environment.