Key Holder

Petco•Bismarck, ND

About The Position

The Key Holder is a trusted member of the Petco leadership team who supports smooth daily store operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role includes supervising partners, opening and closing the store, and serving as a point of contact when store management is not present. The position is suited to someone who enjoys leading on the sales floor, solving problems in the moment, and delivering a strong customer experience. The role is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Most work takes place indoors, though occasional duties may require leaving the store for bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Requirements

Previous retail experience is required.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.
Reliable, responsible, and detail-oriented.
Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
Ability to frequently stand and walk, and to bend, kneel, reach, and lift.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

Key holder or supervisory experience.

Responsibilities

Uphold Petco animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe and welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store operating procedures.
Deliver friendly, knowledgeable, and solution-oriented customer service; address customer questions and resolve concerns promptly and professionally.
Support and supervise store partners, provide guidance during assigned shifts, and help maintain productivity and positive morale.
Assist with training new partners and reinforcing best practices on the sales floor.
Open and close the store while following cash handling, safety, and security protocols.
Support daily store operations, including sales, task execution, recovery, and sales initiatives and promotions.
Maintain clean, organized, and visually appealing store conditions and merchandise presentation.
Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional setups.
Assist with inventory counts, product replenishment, cycle counts, inventory integrity, shrink awareness, and required inventory paperwork.
Identify out-of-stocks, low inventory, and merchandising issues, and communicate or escalate them to store leadership.
Process transactions, refunds, and exchanges accurately and efficiently, including cashiering and point-of-sale transactions.
Act as the primary point of contact in the absence of store management and escalate concerns appropriately.
Ensure compliance with company policies, procedures, and safety standards.