Key Holder

Petco • Poway, CA

20d • Onsite

About The Position

The Key Holder is a trusted member of the Petco leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supports store leadership by supervising partners, opening and closing the store, and serving as the primary point of contact when store management is absent. It is suited to someone who enjoys leading on the sales floor, solving problems, and delivering a positive customer experience.

The Key Holder upholds animal care standards and store policies, supports and guides partners, and helps maintain a clean, organized, well-stocked, and visually appealing store. Responsibilities include customer service, cash handling, merchandising, inventory support, and executing sales initiatives. The position is primarily in a Pet Care Center retail environment, with regular sales-floor engagement and occasional duties outside the store. Flexible availability is required to support operating hours, including evenings, weekends, and holidays.

Requirements

• Previous retail experience is required.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.
• Ability to work flexible hours supporting store operating hours, including evenings, weekends, and holidays.
• Ability to frequently stand and walk, and to bend, kneel, reach, and lift.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

• Key holder or supervisory experience preferred.

Responsibilities

• Uphold animal care standards and ensure the health, safety, and proper handling of animals.
• Promote a safe, welcoming environment for pets, pet parents, customers, and partners, and follow animal welfare, safety, and store operating procedures.
• Deliver friendly, knowledgeable, and solution-oriented customer service; answer questions and resolve concerns promptly and professionally.
• Support and supervise partners during assigned shifts, provide guidance and direction, and help maintain productivity and positive morale.
• Assist with training new partners and reinforce best practices and Petco selling and service behaviors.
• Open and close the store while following cash handling, safety, and security protocols.
• Support daily store operations, including sales, task execution, and store recovery.
• Maintain merchandise presentation and in-stock conditions, including planograms, accurate pricing and signage, and promotional setups.
• Assist with inventory counts, restocking, product replenishment, cycle counts, inventory integrity, required paperwork, and shrink awareness.
• Monitor inventory and merchandising conditions, identify out-of-stocks and issues, and communicate or escalate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Act as the primary point of contact when store management is absent and escalate concerns appropriately.
• Support sales initiatives and promotions to help achieve store goals.
• Maintain a clean, organized, and visually appealing store environment.
• Complete occasional tasks outside the Pet Care Center, such as bank deposits, merchandise transport, or community events, and limited travel for training, meetings, or community engagement as needed.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• Opportunities to build leadership skills and grow your career.
• A collaborative, inclusive team culture.
• A strong stepping stone for future leadership opportunities.
• Health and financial benefits, 401K, incentives, and PTO are referenced in the linked Petco Total Rewards overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed