Key Holder

Petco • Carlsbad Bressi Ranch, CA

23d • Onsite

About The Position

The Key Holder is a trusted member of Petco’s leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supports store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present. It is suited to someone who enjoys leading on the sales floor, solving problems in the moment, and delivering a great experience every day.

The position is primarily performed in a Pet Care Center retail environment. The Key Holder is regularly present on the sales floor, leading by example and engaging with partners, customers, and pets. Most work is conducted indoors, though occasional duties may involve leaving the Pet Care Center for bank deposits, merchandise transport, or community events. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of the role.

Requirements

• Previous retail experience is required.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to support Pet Care Center operating hours, including evenings, weekends, and holidays.
• Ability to perform frequent standing and walking, as well as bending, kneeling, reaching, and lifting.

Nice To Haves

• Key holder or supervisory experience preferred.

Responsibilities

• Uphold Petco’s animal care standards and ensure the health, safety, and proper handling of animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners, and follow policies and procedures related to animal welfare, safety, and store operations.
• Deliver friendly, knowledgeable, and solution-oriented customer service; address customer questions and resolve concerns promptly and professionally.
• Support and supervise store partners, guide them during assigned shifts, and help maintain productivity and positive morale.
• Assist with training new partners and reinforce best practices and Petco selling behaviors on the sales floor.
• Open and close the store in accordance with cash-handling, safety, and security protocols.
• Support daily store operations, including sales, task execution, recovery, and sales initiatives and promotions.
• Maintain merchandise presentation and in-stock conditions, including planograms, pricing accuracy, signage, and promotional setups.
• Assist with inventory counts, restocking, product replenishment, cycle counts, inventory integrity, required paperwork, and shrink awareness.
• Identify out-of-stocks, low inventory, and merchandising issues and communicate or escalate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Serve as the primary point of contact in the absence of store management and escalate concerns appropriately.
• Help maintain a clean, organized, and visually appealing store environment.
• Ensure compliance with company policies, procedures, and safety standards.

Benefits

• Purpose-driven work that makes a difference for pets and people.
• Opportunities to build leadership skills and grow your career.
• A collaborative, inclusive team culture.
• A strong stepping stone for future leadership opportunities.
• Health and financial benefits, 401(k), incentives, and paid time off (PTO) are referenced in the Petco Total Rewards overview.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed