Key Holder

Brahmin Leather Works•Orlando, FL

12d•$16 - $19•Onsite

About The Position

The Part-Time Key Holder helps drive store success by owning sales goals and earning commission through a competitive sales commission structure. Working with store management, the Key Holder delivers an exceptional luxury customer experience, executes visual merchandising direction, and helps manage, mentor, and recruit a high-performing sales team. The role supports a collaborative, results-driven selling culture and contributes directly to the store’s financial performance. The Key Holder coordinates and coaches associates, supports onboarding and learning, communicates store and company information, and assists with recruiting and performance matters. They help achieve sales and service metrics, analyze reports and business trends, build client relationships and brand loyalty, and support store operations, asset protection, cleanliness, safety, and policy compliance. This position requires standing and moving for up to 100% of a work shift, with frequent reaching, grabbing, and communicating. Occasional duties include stooping, kneeling, crouching, and climbing ladders. The employee must be able to lift up to 40 pounds. Reasonable accommodation may be made to enable individuals with disabilities to perform essential job duties and responsibilities without undue hardship.

Requirements

High school diploma or General Equivalency Diploma (GED).
One to two years of retail experience.
Outgoing and assertive, with the ability to contribute to store business success.
Professional and timely communication with the Store Manager, customers, associates, and company partners.
Ability to lead by example and maintain selling and service standards through communication, training, and individual accountability.
Ability to partner with management on store issues.
Professional appearance that reflects the brand.
Ability to work a flexible schedule based on business needs, including opening and closing shifts, weekends, and holidays.
Ability to stand and move for up to 100% of a work shift and to frequently reach, grab, and communicate.
Ability to occasionally stoop, kneel, crouch, and climb ladders.
Ability to lift up to 40 pounds.

Nice To Haves

Luxury retail experience is preferred.

Responsibilities

Coordinate staff and provide timely coaching and feedback to maximize individual and team performance.
Develop and maintain positive working relationships and support a positive work environment.
Support team education on fashion trends and product knowledge.
Maintain two-way communication with the Store Manager about company and store information, brand initiatives, and store activities.
Ensure associates follow the dress code and appearance standards.
Support Brahmin Leather Works as an Employer of Choice and assist with effective onboarding and learning opportunities.
Provide basic direction to associates and delegate tasks appropriately.
Support the Store Manager with recruiting, talent development, onboarding, and performance issues.
Achieve sales and service metrics, including DPTs, UPTs, AURs, and customer conversion.
Use company resources and leadership to sustain a strong selling environment and hold associates accountable for productivity and sales metrics.
Analyze store reports, respond to business trends, and take action to optimize performance.
Lead by example and maintain consistent selling and service standards through communication, training, and individual accountability.
Identify opportunities to maximize sales and help achieve financial goals.
Demonstrate selling and customer-service skills and serve multiple customers or handle multiple tasks and projects simultaneously.
Stay informed about industry trends and competitors.
Guide associates in marketing brand initiatives and growing sales and service metrics.
Ensure meaningful selling interactions that build brand relationships.
Support clienteling and local business marketing initiatives, including use of client books and store events, to drive brand loyalty.
Assist the Store Manager in building store business.
Plan and prioritize tasks to meet business needs.
Maintain store cleanliness and housekeeping standards.
Protect company assets and maintain a safe work environment.
Ensure compliance with company policies and procedures and applicable local, state, and federal employment laws.
Support the planning and execution of Brahmin brand visual direction.
Participate in and lead special projects and other assigned duties.