Key Holder

Brahmin Leather Works•Charlotte, NC

18d•$16 - $19

About The Position

The Part-Time Key Holder supports store success by driving sales goals and delivering an elevated luxury customer experience. Working in close partnership with the Store Manager and Assistant Store Manager, the Key Holder leads and develops sales associates, supports recruiting and onboarding, executes visual merchandising direction, and helps foster a collaborative, results-driven selling culture. The role is eligible for sales commission. The Key Holder helps achieve sales and service metrics, analyzes store performance, builds client relationships and brand loyalty, and supports daily store operations. Responsibilities also include maintaining store standards, protecting company assets, promoting a safe work environment, and following company policies and applicable employment laws.

Requirements

High school diploma or General Equivalency Diploma (GED).
1–2 years of retail experience.
Ability to work a flexible schedule based on business needs, including opening and closing shifts, weekends, and holidays.
Ability to communicate professionally and promptly with the Store Manager, customers, associates, and company partners.
Ability to lead by example and maintain consistent selling and service standards through communication, training, and individual accountability.
Ability to partner with management on store issues.
Professional appearance that reflects the brand.
Ability to stand and move for up to 100% of a work shift; the role involves constant moving, communicating, reaching, grabbing, and standing.
Ability to occasionally stoop, kneel, crouch, and climb ladders.
Ability to lift up to 40 pounds.

Nice To Haves

Luxury retail experience is preferred.

Responsibilities

Coordinate staff and provide timely coaching and feedback to improve individual and team performance.
Develop positive working relationships and help maintain a positive work environment.
Support team education on fashion trends and product knowledge.
Maintain two-way communication with the Store Manager about company and store information, brand initiatives, and store activities.
Ensure associates follow dress code and appearance standards.
Support Brahmin Leather Works as an Employer of Choice and assist with onboarding and learning opportunities.
Give associates basic direction and delegate tasks appropriately.
Support recruiting by networking and recruiting, and support talent development and onboarding.
Support the Store Manager with performance issues and provide associate feedback when appropriate.
Achieve sales and service metrics, including DPTs, UPTs, AURs, and customer conversion.
Use company resources and leadership to sustain a strong selling environment and hold associates accountable for productivity and sales metrics.
Analyze store reports, identify business trends, and take action to optimize performance.
Lead by example in selling and service standards through communication, training, and accountability; identify opportunities to maximize sales and achieve financial goals.
Demonstrate strong selling and customer service skills, serve multiple customers, and handle simultaneous tasks or projects.
Maintain knowledge of industry trends and competitors.
Guide associates in marketing brand initiatives and improving sales and service metrics.
Ensure exceptional selling interactions that create meaningful experiences and build brand relationships.
Support brand loyalty through client books, marketing initiatives, and local business engagement for store events.
Assist the Store Manager in building store business.
Plan and prioritize tasks to meet business needs.
Maintain store cleanliness and housekeeping standards.
Protect company assets and maintain a safe work environment.
Ensure compliance with company policies and procedures and applicable local, state, and federal employment laws.
Support the planning and execution of Brahmin brand visual direction.
Participate in and lead special projects and perform other assigned duties.