Key Holder

Petco • Harrisonburg, VA

16d • Onsite

About The Position

The Key Holder is a trusted member of Petco’s leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supports store leadership by supervising partners, opening and closing the store, and serving as the primary point of contact when store management is not present. It is suited to someone who enjoys leading on the sales floor, solving problems, and delivering a positive customer experience.

The Key Holder supports animal care standards, customer service, partner training and supervision, merchandising, inventory, sales initiatives, and general store operations. The role is primarily based in a Pet Care Center retail environment, with regular time on the sales floor. Most work is indoors, though occasional tasks may take place outside the center, such as making bank deposits, transporting merchandise, or attending community events. Limited travel may be required for training, meetings, or community engagement.

Requirements

• Previous retail experience is required.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail-oriented.
• Flexible availability to support store operating hours, including evenings, weekends, and holidays.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work near animals and be exposed to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

• Key holder or supervisory experience.

Responsibilities

• Uphold animal care standards and ensure the health, safety, and proper handling of animals.
• Promote a safe and welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies.
• Deliver friendly, knowledgeable, and solution-oriented customer service; address questions and resolve concerns promptly and professionally.
• Support and supervise store partners, provide guidance during assigned shifts, help maintain productivity and morale, and assist with training new partners.
• Open and close the store while following cash-handling, safety, and security protocols.
• Support daily store operations, including sales, task execution, and recovery.
• Maintain merchandise presentation and in-stock conditions, including planograms, pricing accuracy, signage, and promotional setups.
• Assist with inventory counts, product replenishment, cycle counts, inventory integrity, required paperwork, and shrink awareness.
• Monitor inventory and merchandising conditions, identify out-of-stocks and other issues, and communicate or escalate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Act as the primary point of contact when store management is absent.
• Support sales initiatives and promotions to help achieve store goals.
• Maintain a clean, organized, and visually appealing store environment.

Benefits

• Opportunities to build leadership skills and grow your career.
• Collaborative, inclusive team culture.
• Purpose-driven work that makes a difference for pets and people.
• A stepping stone for future leadership opportunities.
• Petco Total Rewards include health and financial benefits, 401(k), incentives, and PTO.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed