Key Holder

Petco•Portland Glisan Street, OR

19d•Onsite

About The Position

The Key Holder is a trusted member of the Petco leadership team who helps ensure smooth daily operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supports store leadership by supervising partners, opening and closing the store, and serving as a point of contact when management is not present. It is suited to someone who enjoys leading on the sales floor, solving problems in the moment, and delivering a positive customer experience. The role is primarily performed in a Pet Care Center retail environment, with regular presence on the sales floor and frequent interaction with partners, customers, and pets. Most work is indoors, though occasional duties may involve leaving the store for bank deposits, merchandise transport, or community events. The job involves frequent standing and walking, bending, kneeling, reaching, and lifting, including safely moving merchandise, supplies, or animals weighing up to 50 pounds. The Key Holder must be able to work near animals and may encounter animal dander, odors, noises, and cleaning chemicals. Flexible availability is needed for store operating hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions.

Requirements

Previous retail experience.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.
Reliable, responsible, and detail-oriented.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to support operating hours, including evenings, weekends, and holidays.
Ability to work in proximity to animals and exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

Key holder or supervisory experience.

Responsibilities

Uphold Petco animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe, welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies.
Deliver friendly, knowledgeable, and solution-oriented customer service.
Support and supervise store partners, maintain productivity and morale, and provide guidance during assigned shifts.
Assist with training new partners and reinforcing best practices on the sales floor.
Help maintain a clean, organized, and visually appealing store.
Open and close the store while following cash-handling, safety, and security protocols.
Support daily store operations, including sales, task execution, and recovery.
Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional setups.
Assist with inventory activities, including restocking, cycle counts, inventory integrity, and required paperwork.
Identify out-of-stocks, low inventory, and merchandising issues and communicate them to store leadership.
Process transactions, refunds, and exchanges accurately and efficiently.
Act as the primary point of contact when store management is absent.
Support sales initiatives and promotions to help achieve store goals.
Maintain merchandise presentation and in-stock conditions to Petco standards.
Assist with inventory counts, product replenishment, and shrink awareness; monitor conditions and escalate issues as needed.
Ensure compliance with company policies, procedures, and safety standards.
Address customer questions and concerns promptly and professionally, model Petco selling behaviors, and escalate concerns appropriately.