Key Holder

Petco•Sheridan, WY

18d•Onsite

About The Position

The Key Holder is a trusted member of the Petco leadership team who supports smooth daily store operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supervises partners, opens and closes the store, and serves as a point of contact when management is not present. It suits someone who enjoys leading on the sales floor, solving problems in the moment, and delivering a positive customer experience. The position supports animal care standards, store operations, merchandising, inventory, sales initiatives, and partner training. Work is primarily in a Pet Care Center retail environment, with regular time on the sales floor. Most work takes place indoors, though occasional duties may involve leaving the store for bank deposits, merchandise transport, or community events. The role involves frequent standing and walking, bending, kneeling, reaching, and lifting, including safely moving merchandise, supplies, or animals weighing up to 50 pounds. It also involves proximity to animals and potential exposure to animal dander, odors, noises, and cleaning chemicals. Flexible availability is required to support store hours, including evenings, weekends, and holidays. Limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made for qualified individuals with disabilities to perform essential functions.

Requirements

Previous retail experience.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.
Reliable, responsible, and detail-oriented.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Flexible availability to work evenings, weekends, and holidays in support of Pet Care Center operating hours.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.

Nice To Haves

Key holder or supervisory experience.

Responsibilities

Uphold Petco animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe and welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies.
Deliver friendly, knowledgeable, and solution-oriented customer service; address questions and resolve concerns promptly and professionally.
Supervise and guide store partners during assigned shifts, supporting productivity and positive morale.
Assist with training new partners and reinforcing best practices on the sales floor.
Open and close the store according to cash-handling, safety, and security protocols.
Support daily store operations, sales, task execution, and recovery, and serve as the primary point of contact when store management is absent.
Maintain a clean, organized, and visually appealing store environment.
Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional setups.
Maintain merchandise presentation and in-stock conditions; assist with restocking, cycle counts, inventory integrity, and inventory paperwork.
Identify out-of-stocks, low inventory, merchandising issues, and other concerns, and communicate or escalate them to store leadership.
Process transactions, refunds, and exchanges accurately and efficiently.
Support sales initiatives and promotions to help achieve store goals.
Model Petco selling behaviors and service expectations and ensure compliance with company policies, procedures, and safety standards.