Key Holder

Psycho Bunny•Torrance, CA

About The Position

The Key Holder reports to the Store Manager and helps manage and promote a sales-focused culture in a retail environment. The role supports short- and long-term planning and expense control to achieve or exceed sales, KPI, and profitability goals, while delivering a consistently high-quality customer experience in keeping with Psycho Bunny’s core values and service standards. The Key Holder supports the recruitment, training, development, and succession of high-performing Team Members; maintains strong product knowledge; and helps ensure the team can effectively communicate product information to customers. The position also oversees operational and merchandising responsibilities, including payroll and scheduling, loss prevention, inventory and shrink, merchandise processing, and visual presentation. The role helps maintain a safe and compliant working environment and collaborates with other team members to achieve store goals.

Requirements

At least 1 year of experience in retail management.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Strong communication skills.
Ability to foster a customer-focused selling culture.

Responsibilities

Build a delighted and loyal customer base through engagement, conversion, and capturing customer phone numbers and email addresses.
Assist with recruitment, training, development, and succession planning for high-performing, results-driven Team Members.
Maintain personal product knowledge and be directly responsible for the Store Team Members’ product knowledge and ability to communicate it to customers.
Control payroll and create service-driven schedules to support profitability and high customer-service levels.
Analyze customer profiles, buying trends, and competitive information to impact and drive business.
Manage and monitor loss prevention.
Achieve or exceed inventory and shrink goals and oversee and manage physical inventory.
Execute and process incoming and outgoing merchandise, including transfers.
Manage and communicate merchandise opportunities to the Store Manager.
Execute and maintain visual directives and ensure the Store’s visual presentation meets or exceeds Psycho Bunny standards.
Meet OSHA and Covid-19 requirements to maintain a safe and compliant environment for Store Team Members and customers.
Assist with other duties as required by the Store Manager.
Work collaboratively with other Psycho Bunny team members to achieve goals.