Key Holder

Psycho Bunny•Miami, FL

4d•$17 - $19•Onsite

About The Position

The Key Holder reports to the Store Manager and strategically manages and promotes the sales culture in a retail environment. The role works to achieve or exceed sales, KPI, and profitability goals through short- and long-term planning and expense control, while ensuring consistently high customer experiences in line with Psycho Bunny’s core values and service standards.

Requirements

At least 1 year of retail management experience.
Ability to work a flexible schedule, including nights, weekends, and holidays.
Strong communication skills and the ability to foster a customer-focused selling culture.
Fluency in Spanish and English.

Responsibilities

Build a delighted and loyal customer base through customer engagement, conversion, and capturing customer phone numbers and email addresses.
Assist with the recruitment, training, development, and succession of high-performing, results-driven Team Members.
Maintain personal Product Knowledge and ensure Store Team Members maintain Product Knowledge and can communicate it to customers.
Control payroll and create service-driven schedules to support profitability while maintaining high customer service levels.
Analyze customer profiles, buying trends, and competitive information to impact and drive business.
Manage and monitor Loss Prevention.
Manage and achieve or exceed inventory and shrink goals, and oversee and manage Physical Inventory.
Execute and process incoming and outgoing merchandise, including transfers.
Manage and communicate merchandise opportunities to the Store Manager.
Execute and maintain Visual Directives and ensure the Store’s visual presentation meets or exceeds Psycho Bunny standards.
Execute OSHA requirements to maintain a safe and compliant working environment for Store Team Members and customers.
Assist with other duties as required by the Store Manager.
Collaborate with other Psycho Bunny team members to achieve goals.