Key Holder / Supervisor - West Chester Seafood Kitchen

ONIX GROUP LLC•West Chester, PA

3d•Onsite

About The Position

The Key Holder (Shift Supervisor) is a trusted member of the leadership team responsible for opening and/or closing the restaurant, supervising staff during assigned shifts, and ensuring smooth day-to-day operations in the absence of the General Manager or Assistant Manager. This role requires strong judgment, reliability, and the ability to lead by example on the floor.

Requirements

Neat, clean professional appearance
Able to communicate effectively with guests and team members
Friendly and approachable demeanor
Willingness to work a flexible schedule, including nights, weekend and holidays
Reliable transportation and availability for opening or closing shifts as scheduled
Basic math skills for cash handling and register reconciliation
Exhibit a sense of urgency
High level of confidence
Very organized
Ability to work in a fast-paced environment with exposure to heat, noise, and kitchen equipment

Responsibilities

Open and/or close the restaurant per established procedures, including arming/disarming the security system and securing the building
Complete opening/closing checklists (equipment checks, cash drawer counts, food safety logs, cleanliness standards)
Serve as the responsible key holder for building access, ensuring security protocols are followed
Supervise front-of-house and/or back-of-house staff during assigned shifts
Assign tasks and stations, and adjust staffing based on real-time business needs
Serve as the primary point of contact for staff and customer issues when management is off-site
Step into any role (host, server, cook, cashier) as needed to keep service running smoothly
Ensure compliance with food safety, sanitation, and health code standards during the shift
Monitor and enforce company policies, including cash handling procedures and loss prevention
Handle guest complaints or escalate to management when appropriate
Complete shift reports, incident reports, and cash reconciliation as required
Provide on-the-job coaching and feedback to staff during shifts
Support onboarding/training of new employees when scheduled
Communicate shift-relevant information to incoming supervisors/managers via handoff notes
Maintain efficient service, positive guest relations, and ensure products are consistent with quality standards