KEY HOLDER/LEAD CLIENT ADVISOR - Jennifer Fisher - SoHo, NY

Centric Brands • New York, NY

13d • $26 - $29 • Onsite

About The Position

The Key Holder/Lead Client Advisor is a trusted leader and ambassador of the Jennifer Fisher brand, partnering with the Store Manager and Assistant Store Manager to drive sales, elevate the client experience, and inspire a high-performing team. This role combines luxury selling and relationship-driven client service with leadership responsibilities and support for the boutique’s day-to-day operations.

The successful candidate leads by example, develops team members, and helps maintain luxury service, clienteling, operational, and presentation standards. The role may serve as a developmental pathway toward Assistant Store Manager and other boutique leadership opportunities.

Requirements

• At least 3 years of successful experience in luxury, fine jewelry, designer, or premium contemporary retail.
• Demonstrated success exceeding personal sales goals while influencing team performance.
• Proven clienteling experience and ability to develop and maintain a loyal client portfolio.
• Passion for luxury retail, fashion, jewelry, and exceptional client experiences.
• Strong leadership presence and ability to coach, motivate, and inspire others.
• Excellent communication, interpersonal, and conflict-resolution skills.
• Strong organization, attention to detail, and follow-through.
• Ability to balance multiple priorities and remain composed in a fast-paced environment.
• Proficiency with POS systems, retail technology, and Microsoft Office.
• Flexible availability, including evenings, weekends, holidays, and peak business periods.

Nice To Haves

• Previous leadership experience as a Key Holder, Lead Client Advisor, Senior Stylist, or in a similar role.
• CRM experience.

Responsibilities

• Deliver personalized, relationship-driven luxury service and styling, and build authentic, long-term client relationships through outreach, appointment selling, and follow-up.
• Understand clients’ lifestyles and recommend curated product selections; resolve client concerns professionally and uphold Jennifer Fisher service standards.
• Achieve and exceed individual sales goals while motivating the team to meet boutique sales objectives.
• Use business reporting and KPIs to identify opportunities and improve productivity and sales performance.
• Support client events, product launches, and community engagement initiatives.
• Use CRM and clienteling tools to develop a loyal and profitable client portfolio.
• Act as Manager on Duty when required, leading daily store operations and decision-making.
• Coach and motivate associates through feedback, recognition, and role modeling; support onboarding and training.
• Foster an inclusive, collaborative, accountable, and high-performing team culture, and identify development opportunities with store leadership.
• Execute opening and closing procedures and maintain accuracy, security, and compliance with company standards.
• Support POS, inventory management, replenishment, fulfillment, transfers, repairs, and cash handling.
• Partner with leadership on visual merchandising and boutique presentation, and maintain organized stockroom operations.
• Follow Loss Prevention policies, inventory controls, and operational procedures to protect company assets.
• Represent the brand professionally and authentically; develop expertise in collections, craftsmanship, materials, seasonal launches, and styling.
• Communicate the brand’s inspiration and story, and stay informed about luxury fashion, jewelry, competitive trends, and client expectations.
• Maintain an elevated personal presentation that reflects the brand aesthetic.
• Partner with the Store Manager and Assistant Store Manager on business priorities and operational initiatives.
• Communicate sales opportunities, client feedback, inventory needs, and operational priorities; complete required reporting, recaps, and operational communications.
• Build collaborative relationships with cross-functional partners.

Benefits

• Commission earnings and bonus may be included in the total compensation package, depending on the position.
• Centric Brands-sponsored benefit programs may be included in the total compensation package, depending on the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed