Key Customer Specialist (Remote)

Geiger Brothers•Michigan City, IN

16h•Remote

About The Position

Serve as the primary contact for sales partners and their high-volume using standardized processes and concepts. Join the largest privately held promotional products company in the US. Enjoy a competitive compensation package. Full benefits package that includes Education Reimbursement and 401k (with match). Optional - Work remotely from home for added flexibility.

Requirements

Advanced knowledge and proficiency in math, writing, public speaking, and Microsoft applications (Word, Excel, Outlook, and Power Point) equivalent to a 2-year college degree.
Specialized product and industry knowledge obtained through CAS/MAS Certification.
Minimum of two years of progressively responsible customer service or sales experience.
Experience in handling large accounts in a service or sales capacity.
Strong written, negotiation, and verbal skills.
Good interpersonal skills.
Strong knowledge of customer relations.
Effective conflict resolution skills.
Ability to multitask efficiently.
Strong team collaboration capabilities.
Good sense of judgment.
Prolonged periods of sitting at a desk or computer.
Typing and using a computer keyboard for extended periods.
Answering phone calls and communicating with customers via email.
Ability to travel.
Ability to concentrate for extended periods of time paying close attention to detail.
Ability to handle multiple tasks simultaneously and manage time effectively.
Use of standard office equipment such as computers, phones, and printers.
Interaction with team members and possibly occasional interactions with customers in person, via phone, or email.

Nice To Haves

Industry certification at the MAS (Master Advertising Specialist) level.

Responsibilities

Create and maintain strong professional relationships with assigned sales partners and their clients.
Identify and support the needs of partners and customers, assisting them in meeting or exceeding sales goals.
Provide aggressive competitive pricing through research and negotiation, especially beyond special pricing with preferred suppliers or when the sales partner requests are related to a competitive situation.
Obtain quotes, order PSA, and spec samples from preferred suppliers.
Stay current with industry trends and selling patterns by attending supplier webinars, meetings, and industry events when they occur.
Follow through on orders, claims, and issues related to assigned sales partners, ensuring accurate commission payouts.
Provide sales partners with creative selling ideas and stay current with trends in the industry. Attending supplier webinars, meetings and industry events when they occur.
Seek Regional Sales VP approval for special commission splits and low-margin agreements.
Write up and enter orders in Geiger’s online order entry system.
Guide sales partners and customers on Geiger processes and programs.
Develop billing and receivable functions knowledge to ensure accurate order processing for special customer needs.
Coordinate custom orders by working with vendor relations, product safety team and other corporate team members when needed.
Control and monitor sample costs to stay within business development funds.
Coordinate activities with creative and support personnel as required.
Direct contact with sales partners and customers, occasional travel to visit customers, trade shows, and field visits with sales partners.
Maintain regular communication with the direct Manager for assistance and discuss special requests or needs.
Set daily parameters to ensure workflow distribution meets and exceeds goals.
Respond timely to incoming calls, emails, and messages with helpful answers and guidance.
May require involvement in sales and marketing aspects of potential Global accounts, including product selection, RFP assistance, Power Point presentations, mock websites, and face-to-face sales calls.
Perform other related duties as assigned.