Customer Service Specialist - Remote

Prudent Publishing Company • Roxbury Township, NJ

1d • Remote

About The Position

Prudent Publishing Company, Inc., established in 1929, is the leading mail order publisher of premium quality personalized greeting cards known as Gallery Collection®. We are seeking a bright and enthusiastic customer service coordinator to join our team. This position is fully remote. The candidate must reside in one of the following states: NJ/NY/CT/ FL. The shift available is 11:00 am – 7:00 pm. Are you an energetic team player with excellent communication skills? Your personable phone manner, positive energy and problem-solving skills will be fully utilized as you uphold our high customer service standards. The right candidate for this position is a self-starter with previous customer service experience, strong computer skills, proficiency in MS Office and experience working with CRM systems. Ability to speak Spanish is a plus.

Requirements

• Previous customer service experience
• Strong computer skills
• Proficiency in MS Office
• Experience working with CRM systems
• Must reside in NJ/NY/CT/FL

Nice To Haves

• Ability to speak Spanish

Responsibilities

• Respond promptly and professionally to customer inquiries, concerns, and requests via phone, email, and live chat
• Accurately place customer orders and maintain detailed records of customer interactions
• Take ownership of customer issues and ensure timely, effective resolution through appropriate follow-up
• Work both independently and collaboratively within a team environment while maintaining a positive, professional, and enthusiastic attitude

Benefits

• Paid Time Off (PTO)
• Health and dental insurance
• 401K
• Flexible schedules
• Collaborative work environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed