Parking Garage- Key Control

The Broadmoor•Colorado Springs, CO

3d•Onsite

About The Position

The Key Control Specialist supports a secure, seamless, Five-Star guest experience in the Parking Garage. The role maintains accountability for guest, VIP, and employee vehicle keys; tracks overnight vehicles; monitors garage access and vehicle activity; records parking charges; and provides professional assistance to guests, members, and visitors. The position coordinates with the valet team to support the safe parking, staging, and retrieval of luxury and high-value vehicles, while safeguarding keys, vehicles, personal belongings, and guest confidentiality. It also requires compliance with The Broadmoor’s procedures, safety policies, and service standards, and a willingness to learn about the resort and its offerings.

Requirements

High school diploma or GED equivalent.
Valid driver’s license; the role may involve transporting equipment across the resort.
Employees operating Broadmoor vehicles must be at least 18 years old.
Exceptional organizational precision and basic proficiency with digital inventory or key-tracking software.
Calm demeanor under pressure.
Impeccable personal grooming consistent with luxury resort uniform and presentation standards.
Ability to use Microsoft Office tools for documentation and email communication.
Team-oriented approach, positive energy, and ability to collaborate with colleagues.
Excellent communication, negotiation, and conflict-resolution skills, and ability to work in a fast-paced environment.
Ability to lift, pull, or push up to 50 lbs. with assistance and proper safety practices.
Flexible availability, including weekends and holidays as required by the calendar of events.

Nice To Haves

Previous experience in high-end hospitality, valet operations, or asset/key security is highly preferred; an equivalent combination of relevant education and professional background will be considered.

Responsibilities

Maintain a secure, auditable key-control system for guest, VIP, and employee vehicle keys.
Accurately record parking charges and billing in AS400 according to established procedures.
Perform physical key audits and reconciliations at each shift change, verify physical and digital records, and address discrepancies promptly.
Tag, log, and securely store vehicle keys upon valet intake, matching each key to the correct claim ticket, vehicle, and parking location.
Report lost, missing, misplaced, or potentially compromised keys to the Director of Security and Front Office Management in accordance with security protocols.
Monitor garage access points, surveillance systems, and vehicle traffic.
Patrol parking areas to verify vehicle security, monitor restricted areas, and identify safety or security concerns.
Coordinate with the valet team to support safe, efficient, damage-free parking, staging, and retrieval of luxury, exotic, and high-value vehicles.
Greet and assist guests, VIPs, members, and visitors in keeping with Five-Star hospitality standards.
Respond to inquiries about vehicle retrieval, luggage assistance, parking rates and arrangements, and resort amenities while maintaining discretion and guest confidentiality.
Safeguard guest privacy, vehicle keys, personal belongings, and vehicle contents.
Comply with The Broadmoor’s guidelines, operating procedures, safety policies, and institutional standards, including Forbes Travel Guide and AAA Five-Diamond standards.
Learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
Perform additional duties as assigned.