Parking Garage- Key Control

The Broadmoor Hotel's Talent Acquisition Team•Colorado Springs, CO

About The Position

The Key Control Specialist works in the Parking Garage and helps deliver a secure, seamless, Five-Star guest experience. The role maintains accurate control and accountability for guest, VIP, and employee vehicle keys; tracks overnight vehicles; monitors garage access points; records parking charges and billing; and provides professional assistance to guests, members, and visitors. The position coordinates with valet staff to support safe parking, staging, and retrieval of luxury and high-value vehicles. It also involves monitoring and patrolling parking areas, protecting guest privacy and property, and following The Broadmoor’s operational, security, and safety procedures and hospitality standards. Additional duties may be assigned as business needs change.

Requirements

High school diploma or GED equivalent.
Valid driver’s license; employees operating Broadmoor vehicles must be at least 18 years old.
Exceptional organizational precision, basic proficiency with digital inventory or key-tracking software, and a calm demeanor under pressure.
Personal grooming consistent with luxury resort uniform and presentation standards.
Ability to use Microsoft Office tools for documentation and email communication.
Team-oriented approach, positive energy, and ability to collaborate effectively.
Excellent communication, negotiation, and conflict-resolution skills, and ability to work in a fast-paced environment.
Ability to lift, pull, or push up to 50 pounds with assistance and proper safety practices.
Flexible schedule, including weekends and holidays as required by the calendar of events.

Nice To Haves

Previous experience in high-end hospitality, valet operations, or asset/key security is highly preferred; equivalent combinations of relevant education and professional background will be considered.

Responsibilities

Maintain a secure, auditable key-control system for guest, VIP, and employee vehicle keys.
Record parking charges and billing accurately in AS400 according to established procedures.
Conduct physical key audits and reconciliations at each shift change, verify physical and digital records, and address discrepancies promptly.
Tag, log, and securely store vehicle keys upon valet intake, matching each key to the correct claim ticket, vehicle, and parking location.
Report lost, missing, misplaced, or potentially compromised vehicle keys to the Director of Security and Front Office Management in accordance with security protocols.
Monitor garage access points, surveillance systems, and vehicle traffic.
Patrol parking areas to verify vehicle security, monitor restricted areas, and identify safety or security concerns.
Coordinate with the valet team to support safe, efficient, damage-free parking, staging, and retrieval of luxury, exotic, and high-value vehicles.
Greet and assist guests, VIPs, members, and visitors in accordance with Five-Star hospitality standards.
Respond to inquiries about vehicle retrieval, luggage assistance, parking rates and arrangements, and resort amenities while exercising discretion and protecting guest confidentiality.
Safeguard guest privacy, vehicle keys, personal belongings, and vehicle contents.
Comply with The Broadmoor guidelines, operational procedures, safety policies, and Forbes Travel Guide and AAA Five-Diamond standards.
Learn about The Broadmoor’s history, estate grounds, wilderness properties, culinary offerings, and retail outlets.
Perform additional duties as assigned.