Key Carrier - Jeffersonville

HomeBuys, Inc.•Jeffersonville, OH

10d

About The Position

The Key Carrier assists management in planning and implementing strategies to attract customers and coordinates daily customer service operations, including sales processes, orders, and payments. The role requires efficiency, courtesy, excellent customer service, accuracy, and a strong work ethic, along with additional supervisory responsibilities. The Key Carrier helps oversee store operations, inventory, and staff performance; supports and coaches Sales Associates; addresses customer needs and complaints; and helps ensure that company policies and guidelines are followed. The position is part time, with flexible scheduling that requires evenings, weekends, and holidays. Compensation is $15 per hour or commensurate with experience.

Requirements

Proven experience as a member of management or in a similar position.
Experience with recruiting and performance evaluation processes.
Familiarity with financial and customer service principles.
Leadership and organizational abilities.
Interpersonal and communication skills.
Problem-solving attitude.
High school diploma, GED, or equivalent.

Nice To Haves

0–1 years of management or leadership experience.
1–2 years of retail experience.

Responsibilities

Assist management in planning and implementing strategies to attract customers.
Coordinate daily customer service operations, including sales processes, orders, and payments.
Monitor and maintain store inventory.
Evaluate employee performance and identify hiring and training needs.
Supervise and motivate staff.
Coach and support new and existing Sales Associates.
Suggest sales training programs and techniques.
Communicate with customers and evaluate their needs.
Analyze consumer behavior and adjust product positioning.
Handle customer complaints.
Research emerging products and use the information to update store merchandise.
Enforce adherence to company policies and guidelines.
Represent the store and set an example for staff.
Process return transactions.