Key Carrier

The TJX Companies, Inc.•Corpus Christi, TX

4d•$15 - $16•Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers primarily perform Coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The role requires open availability, including nights and weekends, and modeling exceptional customer service. The position is based at Marshalls Store 0803 in Corpus Christi, Texas, and has a starting pay range of $15.00 to $15.50 per hour. Actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Able to work a flexible schedule, including nights and weekends.
Work effectively with peers and supervisors as a team player.
Respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to coach, delegate, and follow up effectively on multiple people and tasks.
Able to act quickly under challenging circumstances.
Able to multitask.
Superior communication and organizational skills, with attention to detail.
At least 1 year of retail experience and 6 months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote honesty and integrity and maintain confidentiality.
Act as Manager on Duty in accordance with company policy and procedure.
Ensure the store team performs tasks and activities according to the store plan, prioritizing as needed.
Address immediate customer service issues and provide appropriate coaching to Associates.
Use discretion with customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas to support a positive customer experience.
Ensure Associates follow operational procedures.
Ensure opening and closing procedures are carried out according to company guidelines.
Communicate accurately and effectively with management and Associates about priorities and progress.
Give and receive recognition and constructive feedback.
Provide feedback, recognition, and coaching to Associates.
Partner with Management on Associate training needs to improve effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount.
Employee assistance program (EAP).
Smoking cessation support.
Bereavement benefit.
401(k) Associate contributions.
Child care and cell phone discounts.
Pet insurance and legal insurance.
Credit union.
Referral bonuses.
For Associates meeting service or hours requirements: 401(k) match; medical, dental, and vision coverage; HSA; health care FSA; life insurance; short- and long-term disability; paid parental leave; paid holidays, vacation, and sick time; auto and home insurance discounts; scholarship program; adoption assistance.
Competitive salary and benefits package.