Key Carrier

TJX•Eagan, MN

7d•Onsite

About The Position

The Key Carrier is an elevated extension of the Coordinator role. Key Carriers primarily perform Coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The position requires open availability, including nights and weekends, and includes acting as Manager on Duty in accordance with company policy and procedure. The starting pay range is USD $17.00 to $17.50 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Open availability and ability to work a flexible schedule, including nights and weekends.
Ability to work effectively with peers and supervisors as a team player.
Ability to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Ability to coach, delegate, and follow up effectively on multiple people and tasks.
Ability to act quickly under challenging circumstances.
Ability to multitask.
Superior communication and organizational skills, with attention to detail.
1 year of retail experience and 6 months of leadership experience.

Responsibilities

Role-model exceptional customer service and create a positive experience for internal and external customers.
Promote honesty and integrity, and maintain confidentiality.
Act as Manager on Duty while adhering to company policy and procedure.
Ensure the store team performs tasks according to the store plan and prioritize tasks as needed.
Address immediate customer service issues, coach Associates, and use discretion with customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates follow operational procedures and opening and closing procedures are completed according to company guidelines.
Communicate priorities and progress updates accurately and effectively with management and Associates.
Give and accept recognition and constructive feedback; provide feedback, recognition, and coaching to Associates.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink-reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.