Key Carrier

The TJX Companies, Inc.•Brandywine, MD

1d•$18 - $18•Onsite

About The Position

The Key Carrier is an elevated extension of the Coordinator role. Key Carriers primarily perform Coordinator duties and occasionally take on a leadership role as Key Carrier, maintaining all aspects of the store. The role requires open availability, including nights and weekends, and modeling exceptional customer service. The Key Carrier creates a positive customer experience, promotes honesty and integrity, and acts as Manager on Duty in accordance with company policy and procedure. They help ensure the store team follows the store plan and operational procedures, address customer service issues, coach Associates, maintain appropriate coverage in service areas, and ensure opening and closing procedures follow company guidelines. They communicate priorities and progress updates, provide and accept feedback, partner with Management on Associate training, and support compliance, credit and loyalty programs, shrink reduction, and store safety. Other duties may be assigned.

Requirements

Able to work a flexible schedule, including nights and weekends.
Work effectively as a team player with peers and supervisors.
Able to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to coach, delegate, and follow up effectively on multiple people and tasks.
Able to act quickly under challenging circumstances.
Able to multitask.
Superior communication and organizational skills, with attention to detail.
At least 1 year of retail experience and 6 months of leadership experience.

Responsibilities

Create a positive internal and external customer experience.
Promote honesty and integrity and maintain confidentiality.
Act as Manager on Duty in accordance with company policy and procedure.
Ensure the store team performs tasks in accordance with the store plan and prioritize as needed.
Address immediate customer service issues and provide appropriate coaching to Associates.
Use discretion regarding customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates follow operational procedures and opening and closing procedures follow company guidelines.
Communicate priorities and progress updates accurately and effectively with Management and Associates.
Provide and accept recognition and constructive feedback; provide feedback, recognition, and coaching to Associates.
Partner with Management on Associate training needs.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.