Key Carrier Coordinator | Homesense

TJX•Jacksonville, FL

6d•Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their duties based on store needs, predominantly performing Coordinator responsibilities and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The position requires open availability, including nights and weekends. The Key Carrier models exceptional customer service and supports a positive experience for customers and Associates. When serving as Manager on Duty, the Key Carrier follows company policies and procedures, helps prioritize store activities, addresses immediate customer service issues, and provides coaching to Associates. The role also supports operational compliance, effective communication, training, credit and loyalty programs, shrink reduction, and store safety.

Requirements

Availability to work a flexible schedule, including nights and weekends.
One year of retail experience and six months of leadership experience.
Ability to work effectively with peers and supervisors as a team player.
Ability to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Ability to coach, delegate, and follow up effectively on multiple people and tasks.
Ability to act quickly under challenging circumstances and multitask.
Superior communication and organizational skills, with attention to detail.

Responsibilities

Role-model exceptional customer service and create a positive internal and external customer experience.
Promote honesty and integrity, and maintain confidentiality.
Act as Manager on Duty in accordance with company policy and procedure.
Ensure the store team completes tasks and activities according to the store plan, prioritizing as needed.
Address immediate customer service issues, provide appropriate Associate coaching, and use discretion under customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas.
Ensure Associates follow operational procedures and that opening and closing procedures follow company guidelines.
Communicate priorities and progress accurately and effectively with management and Associates.
Give and accept recognition and constructive feedback; provide Associates with feedback, recognition, and coaching.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.

Benefits

Associate discount
Employee assistance program (EAP)
Smoking cessation support
Bereavement benefit
401(k) with Associate contributions
Child care and cell phone discounts
Pet insurance
Legal insurance
Credit union
Referral bonuses
401(k) match (for those meeting service or hours requirements)
Medical, dental, and vision insurance (for those meeting service or hours requirements)
Health savings account (HSA) (for those meeting service or hours requirements)
Health care flexible spending account (FSA) (for those meeting service or hours requirements)
Life insurance (for those meeting service or hours requirements)
Short- and long-term disability (for those meeting service or hours requirements)
Paid parental leave (for those meeting service or hours requirements)
Paid holidays, vacation, and sick time (for those meeting service or hours requirements)
Auto and home insurance discounts (for those meeting service or hours requirements)
Scholarship program (for those meeting service or hours requirements)
Adoption assistance (for those meeting service or hours requirements)
Competitive salary and benefits package