Key Carrier Coordinator

TJX • Bismarck, ND

12d • Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers primarily perform Coordinator duties and occasionally act as Key Carrier, taking on a leadership role in maintaining all aspects of the store. The role requires open availability, including nights and weekends.

The Key Carrier provides exceptional customer service, supports store operations and customer experience, and acts as Manager on Duty in accordance with company policy and procedure. The position includes directing and supporting Associates, addressing customer service issues, maintaining operational standards, and helping ensure a safe store environment.

Requirements

• Able to work a flexible schedule, including nights and weekends.
• Team player who works effectively with peers and supervisors.
• Able to respond appropriately to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem-solving skills.
• Able to effectively coach, delegate, and follow up on multiple people and tasks.
• Able to act quickly under challenging circumstances.
• Capable of multitasking.
• Superior communication and organizational skills, with attention to detail.
• 1 year of retail experience.
• 6 months of leadership experience.

Responsibilities

• Role-model exceptional customer service and create a positive internal and external customer experience.
• Promote honesty and integrity, and maintain confidentiality.
• Act as Manager on Duty while adhering to company policy and procedure.
• Ensure the store team performs tasks and activities in accordance with the store plan, prioritizing as needed.
• Address immediate customer service issues, provide appropriate coaching to Associates, and use discretion regarding customer service policies to satisfy customers.
• Maintain accurate Associate coverage in service areas.
• Ensure Associates follow operational procedures and that opening and closing procedures follow company guidelines.
• Communicate priorities and progress accurately and effectively with management and Associates.
• Give and accept recognition and constructive feedback; provide Associates with feedback, recognition, and coaching.
• Partner with Management on Associate training needs.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in shrink reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation support
• Bereavement benefit
• 401(k) associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union
• Referral bonuses
• 401(k) match for those meeting service or hours requirements
• Medical, dental, and vision coverage for those meeting service or hours requirements
• Health savings account (HSA) for those meeting service or hours requirements
• Health care flexible spending account (FSA) for those meeting service or hours requirements
• Life insurance for those meeting service or hours requirements
• Short- and long-term disability for those meeting service or hours requirements
• Paid parental leave for those meeting service or hours requirements
• Paid holidays, vacation, and sick time for those meeting service or hours requirements
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed