Key Carrier Coordinator

The TJX Companies, Inc.•San Antonio, TX

13d•$15 - $16•Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate responsibilities based on store needs, predominantly performing Coordinator duties and occasionally acting as Key Carrier in a leadership role maintaining all aspects of the store. The role requires open availability, including nights and weekends, and serving as a role model for exceptional customer service. Key Carriers create positive internal and external customer experiences, promote honesty, integrity, and confidentiality, and act as Manager on Duty in accordance with company policy and procedure. They help ensure store tasks, customer service coverage, operational procedures, and opening and closing activities are completed according to company guidelines. They communicate priorities and progress, coach and recognize Associates, partner with Management on training needs, and support labor-law compliance, credit and loyalty programs, shrink reduction, and store safety. The position is at Marshalls Store 0156 in San Antonio, Texas. Starting pay is $15.00 to $15.50 per hour; actual starting pay depends on relevant skills, qualifications, and experience.

Requirements

Able to work a flexible schedule, including nights and weekends; open availability is required.
Team player who works effectively with peers and supervisors.
Able to respond appropriately to changes in direction or unexpected situations.
Knowledge of company standard software, systems, and procedures.
Knowledge of merchandise flow in stores.
Proven problem-solving skills.
Able to effectively coach, delegate, and follow up on multiple people and tasks.
Able to act quickly under challenging circumstances.
Capable of multitasking.
Superior communication and organizational skills, with attention to detail.
1 year of retail experience and 6 months of leadership experience.

Responsibilities

Create a positive internal and external customer experience and role-model exceptional customer service.
Promote honesty and integrity and maintain confidentiality.
Act as Manager on Duty in accordance with company policy and procedure.
Ensure the store team performs tasks and activities in accordance with the store plan, prioritizing as needed.
Address immediate customer service issues and provide appropriate coaching to Associates.
Exercise discretion regarding customer service policies to satisfy customers.
Maintain accurate Associate coverage in service areas to support a positive customer experience.
Ensure Associates follow operational procedures and opening and closing procedures are executed according to company guidelines.
Communicate accurately and effectively with Management and Associates about priorities, and provide progress updates.
Provide and accept recognition and constructive feedback; provide feedback, recognition, and coaching to Associates.
Partner with Management on Associate training needs to increase effectiveness.
Ensure adherence to labor laws, policies, and procedures.
Promote credit and loyalty programs.
Support and participate in shrink reduction goals and programs.
Promote safety awareness and maintain a safe environment.
Perform other duties as assigned.