Fulltime Key Carrier/Coordinator

TJX • Swansea, MA

2d • Onsite

About The Position

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers primarily perform Coordinator duties, alternating to act as Key Carrier based on store needs and taking on a leadership role in maintaining all aspects of the store. The role requires open availability, including nights and weekends. Key Carriers provide exceptional customer service, support store operations and Associates, and act as Manager on Duty in accordance with company policy and procedure.

Requirements

• Able to work a flexible schedule, including nights and weekends.
• Team player who works effectively with peers and supervisors.
• Able to respond appropriately to changes in direction or unexpected situations.
• Knowledge of company standard software, systems, and procedures.
• Knowledge of merchandise flow in stores.
• Proven problem-solving skills.
• Able to effectively coach, delegate, and follow up on multiple people and tasks.
• Able to act quickly under challenging circumstances.
• Capable of multitasking.
• Superior communication and organizational skills, with attention to detail.
• 1 year of retail experience and 6 months of leadership experience.

Responsibilities

• Role-model exceptional customer service and create a positive experience for internal and external customers.
• Promote honesty and integrity, and maintain confidentiality.
• Act as Manager on Duty in accordance with company policy and procedure.
• Ensure the store team performs tasks and activities in accordance with the store plan, prioritizing as needed.
• Address immediate customer service issues, provide appropriate coaching to Associates, and use discretion regarding customer service policies to satisfy customers.
• Maintain accurate Associate coverage in service areas.
• Ensure Associates follow operational procedures and opening and closing procedures are executed according to company guidelines.
• Communicate priorities and progress effectively with management and Associates.
• Provide and accept recognition and constructive feedback; give Associates feedback, recognition, and coaching.
• Partner with Management on Associate training needs.
• Ensure adherence to labor laws, policies, and procedures.
• Promote credit and loyalty programs.
• Support and participate in shrink-reduction goals and programs.
• Promote safety awareness and maintain a safe environment.
• Perform other duties as assigned.

Benefits

• Associate discount
• Employee assistance program (EAP)
• Smoking cessation assistance
• Bereavement benefit
• 401(k) with Associate contributions
• Child care and cell phone discounts
• Pet and legal insurance
• Credit union
• Referral bonuses
• 401(k) match for eligible Associates
• Medical, dental, and vision coverage for eligible Associates
• Health savings account (HSA) for eligible Associates
• Health care flexible spending account (FSA) for eligible Associates
• Life insurance for eligible Associates
• Short- and long-term disability for eligible Associates
• Paid parental leave for eligible Associates
• Paid holidays, vacation, and sick time for eligible Associates
• Auto and home insurance discounts
• Scholarship program
• Adoption assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed