Key Accounts Manager - YVR (Hybrid Sales)

Vacances Air Canada Vacations / Air Canada Rouge•Vancouver, BC

2d•CA$60,000 - CA$70,000•Hybrid

About The Position

At Air Canada Vacations, we are in the business of making dreams travel by offering vacation packages, tours, cruises, and more tailored to individual needs. We aim to have a vacation for every traveler. If you are passionate about exploring the world and sharing that enthusiasm with our customers, we would love to welcome you to our team. For over 50 years, Air Canada Vacations has been making travel easy, and we invite you to join us in helping fellow Canadians create unforgettable memories wherever they go.

Requirements

College diploma in tourism
3 or 4 years travel industry experience
Solid experience of territory and market
Demonstrated ability to establish new accounts and service current accounts
Excellent communication and presentation skills
Highly motivated and able to work with little or no supervision
Strong organizational skills and time management skills
Strong communication and public speaking skills
Ability to deliver high impact presentations to agencies, consumers and corporate accounts
Strong Social Media Skills
Proficient in Sales Force or CRM system
Working knowledge of Word, Excel, Power Point
Flexible to work evenings and weekends, as required
Driver’s license required

Nice To Haves

Bilingual candidates (preference given when qualifications are equal)

Responsibilities

Manage a portfolio of key travel agent and trade accounts, delivering a hybrid coverage model that includes both in-person engagement and a defined portfolio of virtually managed accounts, with a focus on maximizing revenue and strengthening long-term partnerships.
Build and maintain strong, lasting relationships with agency owners, managers, and top-producing advisors through a hybrid engagement model.
Serve as the primary point of contact for assigned accounts, providing proactive support, insights, and strategic direction.
Conduct regular business reviews to evaluate performance, uncover opportunities, and define actionable growth plans.
Drive incremental revenue through tailored sales strategies, targeted promotions, and account-specific business plans.
Identify new revenue opportunities within existing accounts and actively prospect new high-potential partners.
Collaborate cross-functionally with sales, marketing, and product teams to align initiatives with account needs and market demand.
Co-develop and execute the commercial business plan for the territory in partnership with the General Manager, Sales.
Develop comprehensive knowledge across the full product portfolio, including Sun, Europe, Cruise, ePackages, Car, Tours, and Groups.
Position products effectively by articulating key differentiators and competitive advantages to partners.
Stay informed on industry trends, market conditions, and competitor activity to maintain a strong market presence.
Deliver engaging in-person and virtual training sessions, webinars, and presentations to educate partners on products, destinations, and promotions.
Support product launches, campaigns, and seasonal initiatives through targeted account engagement.
Contribute to marketing efforts, including social media content, presentations, and promotional materials.
Monitor sales performance, account productivity, and market trends within the assigned territory.
Maintain accurate records of account activity, sales interactions, and follow-ups using CRM systems.
Prepare regular reports, forecasts, and business updates for internal stakeholders.
Provide ongoing market intelligence and insights to support strategic decision-making.
Manage account escalations professionally, ensuring timely and effective resolution.
Participate in trade shows, conferences, familiarization (FAM) trips, and industry events as required.
Manage territory budgets and submit timely expense reports.
Undertake other related duties as required to support business objectives.