Key Accounts Lead

Westfield Egg Farm•Earl Township, PA

2d•Hybrid

About The Position

The Key Accounts Lead will serve as a vital bridge between our company and key customers, building and nurturing meaningful relationships by providing exceptional service and tailored solutions. This role ensures mutual growth while aligning with our mission to honor God through integrity, excellence, and care in every interaction.

Requirements

Complete support of and willing adherence to the mission and core values of Westfield Egg Farm
Consistently demonstrates the Weaver family customer care model in daily work
Willingness and ability to travel as needed
Ability to read and write in English
Capable of understanding and interpreting standard operating procedure (SOP) manuals
Able to prepare routine reports and written correspondence.
Must maintain strict confidentiality.
Be honest and trustworthy
Be respectful & Humble
Demonstrate cultural awareness and sensitivity across a variety of cultures
Demonstrate sound work ethic
Understanding and respect of the conservative culture since majority of our farmers are Amish/ Mennonite.

Nice To Haves

A college or university degree
At least 5 years of customer care experience
Familiarity with the egg or perishable goods industry, or a willingness to learn
Background in distribution, retail, or the food industry

Responsibilities

Serve as the primary point of contact for assigned key distributors and retailers, with a strong focus on retaining and deepening existing relationships.
Build long-term, trust-based partnerships that result in commitment and mutual success.
Proactively address customer concerns, provide thoughtful solutions, and ensure a high level of customer care and satisfaction.
Maintain consistent communication through in-person visits, phone, and email; travel regularly to strengthen relationships.
Keep accurate, detailed records of interactions and meetings within the CRM.
Partner with leadership to thoughtfully coordinate which senior leaders engage with key accounts at the right moments to strengthen relationships.
Identify and pursue opportunities to expand product offerings within existing accounts.
Engage new strategic prospects with a relational approach that leads to long-term partnerships.
Negotiate agreements that align with Westfield’s mission, long-term vision, and customer needs.
Track, analyze, and report on key account performance metrics.
Develop accurate annual sales projections and volume forecasts.
Evaluate customer feedback and market trends to recommend meaningful improvements and enhancements.
Model and reinforce a customer care approach that reflects the Weaver family values.
Lead in practical, tangible ways to serve customers with excellence, strengthening loyalty and trust.
Represent Westfield Egg Farm at industry events, food shows, and expos.
Maintain a consistent presence with key customers, including at least one day per week in the field.
Participate in meetings and provide reporting that supports organizational clarity and growth.
Serve as a cultural anchor for the team, helping reinforce a healthy, values-driven environment.
Provide clarity on priorities, monitor performance, and support team development.
Contribute to a culture that prioritizes principles over policy, while upholding standards and expectations.
Perform other duties as assigned.