Key Accounts Representative

SOUTH CENTRAL POWER•Lancaster, OH

16h•Onsite

About The Position

South Central Power Company, Ohio’s largest electric cooperative, is seeking an individual to fill the position of Key Accounts Representative. This role involves building and maintaining relationships with existing and prospective Key Accounts to ensure mutual success. The position will address issues related to billing, power quality, and energy efficiency for Key Accounts. Additionally, it will serve as a project liaison for new large power commercial services and play an integral part in identifying and onboarding potential Key Accounts within the Key Accounts Program.

Requirements

Exceptional written and oral communication skills.
Ability to effectively present to members.
A bachelor’s or associate degree and one year experience in customer relations or other areas of customer service, business, or utility operations experience is required.
In lieu of bachelor’s or associate degree, three years of relevant experience and combined post high school/GED education will be accepted.
At least two years managing commercial accounts, negotiating business deals and building customer relationships is required.

Nice To Haves

Knowledge of electric distribution systems and general understanding of energy related electro-technologies is desired.
At least five years of experience in customer service with an electric utility is desired.

Responsibilities

Serve as primary contact for all commercial and industrial loads identified as existing Key Accounts and assist with any other commercial large power account requests such as billing, rate schedule, and payments.
Serve as project lead during new construction phases for prospective members who will generally meet the criteria of a Key Account.
Ensure timely flow of information between developers and cooperative personnel.
Gather all necessary load, project requirement information and timelines from the member or his/her representative and share that information with cooperative personnel to assure timely completion of projects.
Conduct site visits to offer assistance and any Cooperative services and products that may be beneficial to Key Account members, including, but not limited to making recommendations for improving load factor, power factor and power quality.
Serve as project lead for all commercial rebate programs.