Key Account Specialist I

AIT Worldwide Logistics•Secaucus, NJ

14h

About The Position

The Key Account Specialist I handles global operational duties, including freight quoting, shipment tracking and tracing, vendor and agent relations, problem resolution, and high-level customer service. The role requires expertise in international air operations, QMS compliance, ocean service liaison, and report generation. The specialist serves as the primary contact for designated customers and is responsible for assigned project outcomes, including customer service, tracking, routing, problem resolution, vendor compliance, and customer interaction. The role also coordinates with local sales and offices on freight issues and works with customer service teammates to provide thorough coverage handoffs for nights and weekends. The position pays $27.40–$38.70 per hour. Pay may vary based on geography and the candidate’s knowledge, skills, abilities, and experience.

Requirements

Some college, an associate degree, or equivalent.
Less than one year of relevant industry experience with freight forwarding experience.
Work experience in international operations.
Proficiency with Microsoft Suite at a medium level.
Medium-level problem-solving skills, including the ability to develop new ideas and innovative solutions.
Medium-level oral and written communication skills.
Medium-level attention to detail and accuracy.
Ability to work and adapt in a high-volume, fast-paced work environment.

Nice To Haves

Three or more years of experience.
Experience with CargoWise or a similar computer system.

Responsibilities

Track and trace shipments daily, including overhead shipments, and route them accordingly.
Maintain notes and correct status codes in AIT systems for assigned shipments.
Work with customer service teammates to provide thorough turnover and customer coverage during nights and weekends.
Scan and file paperwork daily.
Serve as the primary contact for designated customers and manage the outcomes of assigned projects, including customer service, tracking, routing, problem resolution, vendor compliance, and customer interaction.
Assist local sales teams and offices with freight issues.
Quote and route domestic and international freight across multiple transportation modes and services.
Answer phone calls and respond to emails in a timely manner, including mailbox time-slot replies and actions within one hour.
Manage daily on-time and defect codes, carrier re-weighs, and ensure all masters are rated.
Perform other duties as assigned.
Comply with all policies and standards.