Key Account Quality Control Specialist

SwiftX Inc.•Eastvale, CA

About The Position

Join SwiftX Inc. to be part of a dedicated team focused on delivering excellence to our key accounts! We are an equal opportunity employer and do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, national origin, disability, or any other characteristic protected by law.

Requirements

Bachelor’s degree in Business Administration, Quality Management, or a related field.
Minimum 1 years of experience in data analysis related experiences, preferably in logistics or supply chain management.
Strong analytical skills and attention to detail.
Excellent communication and interpersonal skills, with the ability to collaborate effectively.

Responsibilities

Oversee quality assurance processes for key accounts, ensuring all service standards are met.
Develop and implement quality assurance policies and procedures tailored to key account requirements.
Collaborate with account managers to identify areas for improvement and enhance client satisfaction.
Conduct regular audits and inspections to assess compliance with established quality standards.
Analyze customer feedback and performance data to identify trends and drive continuous improvement initiatives.
Provide training and support to team members on quality assurance best practices.
Work closely with cross-functional teams to address quality issues and develop corrective action plans.
Prepare detailed reports on quality performance for management review.
Act as the primary contact for quality-related inquiries and issues from key accounts.
Maintain documentation of quality assurance activities and contribute to overall operational excellence.
Strong data analysis capability with clear logical thinking; proficient in using data analysis tools (e.g., Excel, SQL, Power BI, or similar).
Excellent communication and interpersonal skills, with the ability to understand client needs and provide effective solutions.