Key Account Quality Control Specialist

SwiftX • Eastvale, CA

3d

About The Position

The Key Account Quality Control Specialist will oversee quality assurance processes for key accounts, ensuring all service standards are met. This role involves developing and implementing quality assurance policies and procedures tailored to key account requirements, collaborating with account managers to identify areas for improvement and enhance client satisfaction, and conducting regular audits and inspections to assess compliance with established quality standards. The specialist will analyze customer feedback and performance data to identify trends and drive continuous improvement initiatives, provide training and support to team members on quality assurance best practices, and work closely with cross-functional teams to address quality issues and develop corrective action plans. Additionally, the role requires preparing detailed reports on quality performance for management review, acting as the primary contact for quality-related inquiries and issues from key accounts, and maintaining documentation of quality assurance activities to contribute to overall operational excellence. Strong data analysis capability with clear logical thinking and proficiency in data analysis tools (e.g., Excel, SQL, Power BI, or similar) are essential, as are excellent communication and interpersonal skills to understand client needs and provide effective solutions.

Requirements

• Bachelor’s degree in Business Administration, Quality Management, or a related field.
• Minimum 1 year of experience in data analysis related experiences, preferably in logistics or supply chain management.
• Strong analytical skills and attention to detail.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively.
• Strong data analysis capability with clear logical thinking; proficient in using data analysis tools (e.g., Excel, SQL, Power BI, or similar).
• Excellent communication and interpersonal skills, with the ability to understand client needs and provide effective solutions.

Responsibilities

• Oversee quality assurance processes for key accounts, ensuring all service standards are met.
• Develop and implement quality assurance policies and procedures tailored to key account requirements.
• Collaborate with account managers to identify areas for improvement and enhance client satisfaction.
• Conduct regular audits and inspections to assess compliance with established quality standards.
• Analyze customer feedback and performance data to identify trends and drive continuous improvement initiatives.
• Provide training and support to team members on quality assurance best practices.
• Work closely with cross-functional teams to address quality issues and develop corrective action plans.
• Prepare detailed reports on quality performance for management review.
• Act as the primary contact for quality-related inquiries and issues from key accounts.
• Maintain documentation of quality assurance activities and contribute to overall operational excellence.

Benefits

• 7 PTO days
• 5 Paid Sick Leave Days
• 6 Paid Holidays
• 401K
• Medical insurance
• Dental and Vision Insurance
• STD/LTD

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level