Key Account Performance Manager – National

Townsquare Ignite•Dallas, TX

1d•$80,000 - $85,000•Remote

About The Position

The Key Account Performance Manager for Townsquare Ignite’s National Team is a remote, client-facing role focused on retention, growth, and strategic support for key national accounts, including clients in Home Services, Legal, and Quick Service Restaurants. The manager serves as the primary post-sale strategic partner for a portfolio of advertisers, learning each client’s business, industry, goals, customer journey, and competitive landscape to guide strategy and support business outcomes. The role leads the strategic direction of client campaigns but does not directly manage campaigns within advertising platforms. Instead, it coordinates with Campaign Managers, Search Strategists, Buyers, Interactive Strategists, and other internal specialists to support campaign setup, launch, optimization, and ongoing strategic alignment. The manager provides clients with proactive, data-backed insights and recommendations, while identifying opportunities to expand solutions and investment. Success is measured by client satisfaction, campaign performance, retention, new account growth, and revenue expansion. Performance expectations include maintaining a minimum $3,000,000 book of business, conducting monthly reporting calls and sharing reports with all clients, maintaining 95% month-over-month client retention, and onboarding at least one new client per month. The role also participates in regular virtual team meetings with the camera on. Townsquare Ignite describes its products and solutions as combining owned and operated digital properties, a proprietary programmatic advertising platform, and an in-house demand and data management platform. Its campaign delivery spans desktop, mobile, apps, connected TV, email, paid search, and social media, with display, video, and native executions.

Requirements

At least 4 years of experience supporting digital media, key accounts, or national/strategic advertisers.
Familiarity with paid search, paid social, programmatic, or multi-channel campaigns.
Strong understanding of how digital strategies and KPIs vary by industry, customer journey, sales cycle, and advertiser objectives.
Ability to interpret performance data and turn findings into actionable, client-facing insights and recommendations.
Strong relationship-building, presentation, and communication skills.
Strong organizational skills and ability to manage a portfolio of high-value accounts across multiple verticals.
Proactive, consultative mindset and enthusiasm for helping clients grow.

Nice To Haves

Experience supporting Home Services, Legal, QSR, or other performance-driven advertising verticals.
Experience working directly with sophisticated advertisers and key client stakeholders.
BA/BS degree.

Responsibilities

Serve as the primary post-sale client-facing contact for key accounts, building relationships that support retention, satisfaction, and long-term growth.
Develop knowledge of clients’ business models, verticals, competitive landscapes, customer journeys, and revenue objectives to inform digital strategy.
Lead the strategic direction of client campaigns, focusing on business outcomes, performance, and revenue growth.
Provide strategic support across Home Services, Legal, QSR, and other relevant verticals, adapting recommendations to each category’s needs.
Facilitate communication between clients and internal teams about goals, deliverables, timelines, and performance expectations.
Identify upsell and cross-sell opportunities that provide client value and drive incremental investment.
Conduct regular performance reviews and provide actionable recommendations tied to business goals and KPIs.
Coordinate with Campaign Managers, Search Strategists, Buyers, and Interactive Strategists to support campaign setup and launch.
Support strategy development using client objectives, vertical-specific considerations, competitive context, target audiences, and market conditions.
Ensure internal teams understand client objectives, audiences, KPIs, and broader business goals.
Translate client business needs into cohesive digital strategies across appropriate channels and solutions.
Monitor high-level campaign performance to assess whether KPIs are being met and strategies remain aligned with client objectives.
Provide clients with proactive insights and data-backed recommendations.
Interpret performance in the context of the client’s industry, business model, customer journey, seasonality, and competitive environment.
Communicate optimizations, status updates, opportunities, and next steps directly with clients.
Identify opportunities to evolve campaign strategy, expand solutions, and increase investment as performance and client needs change.
Help preserve client goodwill and strengthen long-term relationship value.
Maintain a minimum $3,000,000 book of business; conduct monthly reporting calls and share reports with all clients; maintain 95% month-over-month retention; and onboard at least one new client per month.
Participate in regular virtual team meetings with the camera on to support collaboration and communication.
Act in the best interest of the business and uphold professional and ethical standards.

Benefits

Competitive salary plus commission on directly managed post-live revenue.
Three weeks of paid time off and nine paid holidays.
Medical, dental, and vision insurance.
401(k) retirement plan.
Casual, high-energy work environment.
Opportunity for upward mobility.
Company-provided laptop.
Competitive salary and bonus program.
Comprehensive training program.
Positive and supportive culture focused on personal and professional development.