Key Account Operations Manager

Akro-Mills • Wadsworth, OH

3d • Remote

About The Position

The Key Account Operations Manager is the primary day-to-day operational contact for assigned key customers across the company’s plastics technology (injection molding) and metal fabrication businesses. The role owns operational aspects of customer relationships, including delivery performance, forecasting, pricing, and issue resolution. The Manager translates manufacturing and supply updates into clear, accurate customer communications and drives internal follow-through to meet commitments. This is a non-quota role that partners closely with sales, operations, planning, quality, and customer service.

The position is remote and based in Ohio or Chicago, Illinois, within a day trip of manufacturing locations. Plant visits are expected about monthly, with customer visits as needed and minimal overnight travel.

Requirements

• Bachelor’s degree in Supply Chain, Operations, Business Administration, or a relevant field, or equivalent experience.
• At least 5 years of relevant experience in customer operations, production planning, supply chain, or account management within a manufacturing environment.
• Working knowledge of the full product life cycle, including new product introduction, order to cash, production, shipping, returns, and end of life.
• Understanding of manufacturing operations and ability to learn processes quickly and explain them to non-technical audiences.
• Advanced Excel skills, including pivot tables, lookups, and working with large data sets to analyze data and build proposals.
• Strong relationship-building skills and ability to drive accountability with teams that do not report to the role.
• Clear, confident communication skills, including raising issues early and with a plan.
• Organization and ability to manage multiple priorities in a fast-paced environment.

Nice To Haves

• Experience supporting a large distributor or retailer.
• Experience with EDI customers, ERP systems, and S&OP.

Responsibilities

• Serve as the primary operational contact for assigned key customers and lead regular order and business reviews with customer teams.
• Own open-order and delivery reporting and keep customers informed of changes.
• Partner with plant leadership to confirm shipment commitments are on track and lead recovery conversations when commitments are at risk.
• Communicate operational updates and delivery risks clearly and appropriately to customers.
• Track demand against forecasts, identify trends, and drive adjustments through the S&OP process.
• Partner with Operations on solutions when demand and capacity are out of balance.
• Support customer pricing updates, price files, and rollouts.
• Serve as the customer-facing owner of quality issues and returns, coordinating internal root-cause analysis and resolution.
• Coordinate new product introductions, product changes, and end-of-life transitions for assigned customers.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level