Key Account Manager - UniFirst

UniFirst • Baton Rouge, LA

9d

About The Position

The Key Account Manager (KAM) enhances company value by retaining and growing UniFirst’s uniform rental, direct sale, and other products and services for its largest key accounts. The primary goal is to maintain 94% to 100% of the customer base. The KAM is fully responsible for each account’s current status and accountable for all account metrics.

The role develops relationships with key personnel and decision makers, conducts regular account visits and biannual account reviews, and uses internal and external resources to retain customers, increase rental revenue, and create additional revenue opportunities. The position works closely with UniFirst departments to ensure customer satisfaction, maintain and renew contracts or purchase orders, and support service and sales teams.

Requirements

• College degree preferred.
• 3 to 5+ years of successful sales and/or service experience.
• Excellent people, communication, and interpersonal skills for relationship building.
• Strong contract and negotiation skills.
• Good judgment and decision-making skills.
• Problem-solving skills, including solutions and execution.
• Order writing, proposal, and pricing skills.
• Must be able to travel approximately 70% to 80% for customer interfacing.
• Individuals who drive personal vehicles for business purposes must comply with UniFirst’s minimum auto insurance requirements.

Nice To Haves

• College degree.

Responsibilities

• Develop and maintain relationships with key personnel and decision makers at all levels within assigned accounts through proactive outreach and meetings on and off account sites.
• Conduct regular visits and schedule biannual account reviews, using tools such as report cards to quantify service performance.
• Use internal and external resources to retain customers, increase rental revenue, provide additional product information, and develop new revenue opportunities.
• Update records with pertinent information daily.
• Maintain customer contract and purchase order status, and renew contracts and purchase orders before they expire.
• Work closely with UniFirst departments to ensure customer satisfaction exceeds expectations.
• Generate leads for Service and Sales teams when necessary.
• Maintain interdepartmental relationships to support customer satisfaction, new business development, increased revenue, and increased profits.
• Prepare reports of business transactions and maintain expense accounts.
• Communicate service and sales challenges, successes, and needs associated with new business generation to the manager.
• Attend weekly meetings.
• Stay up-to-date on sales skills, professional knowledge, and self-training to support professional growth and advancement.
• Assist the service team in stylizing uniform programs and renewing customers upon expiration.
• Stay up-to-date on company capabilities, product lines, and changes related to sales and customer needs.

Benefits

• 401(k) with company match
• Profit sharing
• Health insurance
• Employee Assistance Program
• Life insurance
• Paid time off
• Tuition reimbursement
• 30% employee discount
• Employee referral bonuses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed