Key Account Manager - UniFirst

UniFirst•Ontario, CA

About The Position

The Key Account Manager (KAM) enhances company value by retaining and growing UniFirst’s uniform rental, direct sale, and other products and services connected to its largest key accounts. The primary goal is to maintain 94% to 100% of the customer base. The KAM is fully responsible for the current status of each account and accountable for all account metrics. The role develops relationships with key personnel and decision makers, conducts customer visits and account reviews, uses internal and external resources to retain and grow business, maintains accurate account records and contract or purchase order status, and works across UniFirst departments to deliver customer satisfaction. The position also generates leads and supports service teams with uniform programs and customer renewals. The role requires approximately 70% to 80% travel for customer interfacing. UniFirst reports employing over 14,000 team partners and serving 300,000 business customer locations throughout the U.S., Canada, and Europe.

Requirements

3 to 5+ years of successful sales and/or service experience.
Excellent people, communication, and interpersonal skills for relationship building.
Strong contract and negotiation skills.
Good judgment and decision-making skills.
Problem-solving skills, including solutions and execution.
Order writing, proposal, and pricing skills.
Individuals who drive personal vehicles for business purposes must comply with UniFirst's minimum auto insurance requirements.

Nice To Haves

College degree preferred.

Responsibilities

Develop and maintain relationships with key personnel and decision makers at all levels within accounts through proactive outreach and meetings on and off account site.
Conduct regular visits and schedule biannual account reviews, using tools such as report cards to quantify service performance.
Use internal and external resources to retain customers, increase rental revenue, provide additional product information, and develop new revenue opportunities.
Update records with pertinent information daily.
Maintain customer contract and purchase order status and renew contracts or purchase orders before they expire.
Work with all UniFirst departments to ensure customer satisfaction exceeds expectations.
Generate leads for the Service and Sales teams when necessary.
Maintain interdepartmental relationships to support customer satisfaction, new business development, increased revenue, and increased profits.
Prepare reports of business transactions and maintain expense accounts.
Communicate with the manager about service and sales challenges, successes, and needs associated with new business generation.
Attend weekly meetings.
Stay up-to-date on sales skills, professional knowledge, and self-training to support professional growth and advancement.
Assist the service team in stylizing uniform programs and renewing customers upon expiration.
Stay current on company capabilities, product lines, and changes related to sales and customer needs.