Key Account Manager - UniFirst

UniFirst•Ridgeland, MS

About The Position

The Key Account Manager (KAM) enhances company value by retaining and growing UniFirst’s uniform rental, direct sale, and other products and services connected to its largest key accounts. The primary goal is to maintain 94% to 100% of the customer base. The KAM is fully responsible for the current status of each account and accountable for all account metrics. The role involves frequent customer travel and regular customer visits, account reviews, contract and purchase-order renewals, coordination across company departments, and identifying opportunities to retain customers and grow revenue.

Requirements

3 to 5+ years of successful sales and/or service experience.
Excellent people, communication, and interpersonal skills for relationship building.
Strong contract and negotiation skills.
Good judgment and decision-making skills.
Problem-solving skills, including developing and executing solutions.
Order writing, proposal, and pricing skills.
Must be able to travel approximately 70% to 80% for customer interfacing.
Individuals who drive personal vehicles for business purposes must comply with UniFirst's minimum auto insurance requirements.

Nice To Haves

College degree preferred.

Responsibilities

Develop and maintain relationships with key personnel and decision makers at all levels within assigned accounts through proactive outreach and meetings on and off account sites.
Conduct regular visits and schedule biannual account reviews, using tools such as report cards to quantify service performance.
Use internal and external resources to retain customers, increase rental revenue, provide additional product information, and develop new revenue opportunities.
Update records daily with pertinent information.
Maintain customer contract and purchase-order status and renew contracts and purchase orders before they expire.
Work closely with UniFirst departments to ensure customer satisfaction exceeds expectations.
Generate leads for the Service and Sales teams when necessary.
Maintain interdepartmental relationships to support customer satisfaction, new business development, increased revenue, and increased profits.
Prepare reports of business transactions and maintain expense accounts.
Communicate with the manager about service and sales challenges, successes, and needs associated with new business generation.
Attend weekly meetings.
Stay current on sales skills and professional knowledge and pursue self-training to maximize professional growth and advancement.
Assist the service team in stylizing uniform programs and renewing customers upon expiration.
Stay up-to-date on company capabilities, product lines, and changes related to sales and customer needs.