Key Account Manager - UniFirst

UniFirst•Ontario, CA

About The Position

The Key Account Manager (KAM) retains and grows UniFirst’s uniform rental, direct sale, and related products and services for its largest key accounts. The primary goal is to maintain 94% to 100% of the customer base. The KAM is fully responsible for the current status of each account and accountable for all account metrics. The role involves frequent customer travel, approximately 70% to 80%, for customer-facing work.

Requirements

3 to 5+ years of successful sales and/or service experience.
Excellent people, communication, and interpersonal skills for relationship building.
Strong contract and negotiation skills.
Good judgment and decision-making skills.
Problem-solving skills, including solutions and execution.
Order writing, proposal, and pricing skills.
Ability to travel approximately 70% to 80% for customer-facing work.
Individuals who drive personal vehicles for business purposes must comply with UniFirst's minimum auto insurance requirements.

Nice To Haves

College degree preferred.

Responsibilities

Develop and maintain relationships with key personnel and decision makers at all levels within accounts through proactive outreach and on- and off-site meetings.
Conduct regular visits and schedule biannual account reviews, using tools such as report cards to quantify service performance.
Use internal and external resources to retain customers, increase rental revenue, provide product information, and develop new revenue opportunities.
Update records daily with pertinent information.
Maintain customer contract and purchase-order status and renew contracts or purchase orders before they expire.
Work closely with UniFirst departments to ensure customer satisfaction exceeds expectations.
Generate leads for Service and Sales teams when necessary.
Maintain interdepartmental relationships to support customer satisfaction, new business development, increased revenue, and increased profits.
Prepare reports of business transactions and maintain expense accounts.
Communicate with the manager about service and sales challenges, successes, and needs related to new business generation.
Attend weekly meetings.
Keep current on sales skills and professional knowledge, and pursue self-training to support professional growth and advancement.
Assist the service team in styling uniform programs and renewing customers upon expiration.
Stay up to date on Company capabilities, product lines, changes, sales, and customer needs.