Key Account Manager

Jobber•Vancouver, BC

3d•$60,000 - $100,000•Hybrid

About The Position

Jobber is seeking Key Account Managers to join their Sales department. The company focuses on empowering small businesses, particularly in the home services sector, by providing technology solutions for quoting, scheduling, invoicing, and payments. Jobber's culture emphasizes transparency, inclusivity, collaboration, and innovation, and has received recognition for its workplace and growth. The Key Account Management team is dedicated to supporting Jobber's largest customers, helping them improve their business operations and achieve success. This role is ideal for individuals who are motivated by the opportunity to make a significant impact on a large revenue opportunity and advance their own skills and careers.

Requirements

Demonstrated success in account management, customer success, or sales in a B2B software environment (fintech experience preferred).
Proven track record of over-achieving revenue targets and retention goals (exceeding 100% of target for the last 6+ months).
Excellent communication, presentation, and negotiation skills.
Strong analytical and problem-solving skills.
Ability to work independently and as part of a team.
Client-focused consultative mindset.
Proficiency with the challenger sales methodology.
Familiarity with Jobber's products and services.

Nice To Haves

Experience working with or in the home services industry.

Responsibilities

Manage a portfolio of approximately 300 high-value accounts, focusing on customer retention, preventing churn, growing Gross Payment Volume (GPV), and upselling plan upgrades and add-ons.
Drive GPV growth by identifying opportunities for clients to process more through Jobber Payments.
Build deep, consultative relationships with key clients, acting as a strategic partner.
Conduct regular business reviews and strategic planning sessions with key clients, offering insights and recommendations on optimizing Jobber's products and services, especially payment-related features.
Guide customers to take action and solve problems effectively during calls.
Identify and drive upsell and cross-sell opportunities to increase customer lifetime value.
Increase the gross payment volume of assigned accounts and overall customer lifetime value, as well as cross-sell other Jobber products.
Collaborate with other departments (product, risk, support) to ensure a seamless customer experience.
Provide feedback and suggestions to the product team for improving Jobber's features and functionality.
Develop and implement best practices and processes for the Key Account Management department.
Mentor and coach other team members.