Key Account Manager

ITW • Decatur, IL

10d • Onsite

About The Position

Illinois Tool Works Inc. (NYSE: ITW) is a global Fortune 200 diversified manufacturing company that delivers specialized expertise, innovative thinking, and value-added products to meet critical customer needs in a variety of industries. With approximately 15 billion dollars in global revenues, operates 7 major segments with businesses in 52 countries that employ approximately 45,000 women and men. These talented people, many of whom have specialized engineering or scientific expertise, contribute to our global leadership in innovation. We are proud of our broad portfolio of more than 19,000 granted and pending patents. The Key Account Manager is responsible for maintaining and building commercial relationships with identified customers. To be successful, this position will have a deep understanding of the market and will hold intimate customer and industry stakeholder relationships. The candidate will interface with Operations, Production, Technical Support/Engineering teams, Finance, and Division-wide personnel in providing visibility and accountability to sales forecasts over the short-term annual plan and long-range plan period.

Requirements

• Bachelor's degree in engineering or business field required; bachelor's in chemistry/technical field preferred
• Minimum 3-5 years of sales and marketing experience in a technical, business-to-business market; exposure within high-level retail environment is also valuable
• Refrigerant industry or automotive aftermarket knowledge
• Self-driven with ability to manage multiple projects quickly with deadline pressures
• Strong analytical skills and business acumen
• Excellent verbal, written, and interpersonal communication skills in a technical environment
• Strong customer focus skills in providing a tactical plan to achieve results
• Excellent product knowledge and ability to provide technical problem solving
• Customer travel commitment of up to 30%

Responsibilities

• Meeting sales targets and delivering financial goals
• Discover specific customer requirements and customer buying criteria by assessing the business situation and technical requirements for each opportunity
• Maintain day-to-day relationships with customers and liaise with external vendors to ensure the products meet customers’ expectations
• Responsible for product advocacy through marketing programs, publications, and campaigns – working directly with the ITW Sexton commercial team
• Carry out comprehensive market research to align strategic growth initiatives by thorough understanding of the market segment (retailers, gas manufacturers, brand owners and can fillers)
• Foster customer relationships to identify growth opportunities, forecast accurate demand signals, and interface with ITW Sexton commercial and production teams to minimize lead times and maximize customer satisfaction
• Champion the ITW Core Values, Toolbox, and Leadership Development framework
• Demonstrate personal effectiveness and leadership skills that foster and motivate a culture of high performance
• Collects and synthesizes data for reporting purposes
• Other tasks and duties as assigned

Benefits

• Equal opportunity employer
• Value our colleagues’ unique perspectives, experiences and ideas
• Create workplaces where everyone can develop their careers and perform to their full potential
• Commitment to equal employment opportunity and fair treatment for employees
• Career development and learning opportunities in more than 50 countries across the globe
• Investing in our people and supporting their growth through unique and relevant development opportunities at each stage throughout the employee life cycle
• Decentralized, entrepreneurial culture empowers you to think and act like a business owner
• Aspire for everyone to perform to their full potential
• Value the unique and diverse perspectives, experiences and ideas that make us better together

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level