Key Account Manager

DAT•Mississauga, ON

19d•Hybrid

About The Position

Join Canada's leading freight and logistics software company, where we've been transforming how carriers, brokers, and shippers connect for over 30 years. As a wholly owned subsidiary of Roper Technologies (NYSE: ROP, S&P 500), LoadLink combines innovative transportation technology solutions with Fortune 1000 stability. Our best-in-class freight-matching platform helps customers grow their businesses, increase margins, and drive profitability by maximizing assets, optimizing rates, and expanding networks. From replacing the rolodex in 1990 to today's multi-platform solutions, we continue transforming how the commercial transportation industry connects, moves, and manages loads across Canada. Are you seeking a dynamic, stable, and growing company that values your contributions and fosters a fun work culture with a healthy work-life balance? If yes, Loadlink Technologies is the perfect fit for you! Join our innovative team at the forefront of Canada's booming Tech and Transportation sectors, where your role is crucial in shaping our company's image! DAT is looking for an experienced Key Account Manager to strengthen relationships with our top clients, drive growth opportunities, and ensure satisfaction through tailored solutions. The ideal candidate excels at building long-term partnerships, understanding client needs, and delivering impactful results.

Requirements

Bachelor's degree in business, or a related field
5+ years of experience in account management, client services, or a related role, with a focus on managing enterprise-level accounts
Proven experience managing contract renewals, navigating pricing conversations, and driving customer retention
Strong forecasting and pipeline management skills, with the ability to provide accurate revenue projections and renewal timelines
Experience conducting quarterly business reviews with enterprise customers at an executive level
Proven experience working with complex customers and the ability to challenge how they think in a professional manner
Strong interpersonal and communication skills with a proven ability to build relationships and manage client expectations
Demonstrated experience with sales and negotiation, with a track record of meeting or exceeding revenue goals
Experience with Salesforce (CRM)
An individual who loves the chase, is a go-getter, and will find unique ways of engaging the prospect
Strong attention to detail and the ability to execute quickly
A natural ability to build rapport with team members, customers, and prospects
The ability to multi-task and quickly adapt to situations in a fast-paced environment
Willingness to travel regularly to customer sites as required

Nice To Haves

Bilingual (English/French) is an asset

Responsibilities

Act as the main liaison between the company and assigned key Enterprise customers, building strong lasting relationships
Regularly engage with clients to understand their goals, address concerns, and ensure their needs are listened to
Meet or exceed revenue targets for key accounts through proactive account management, contract renewals, price increase discussions, and sales initiatives
Own forecast accuracy for your account portfolio, tracking renewal timelines and revenue projections with a high degree of precision
Explore strategic acquisitions of new business at the enterprise level
Develop and execute strategic account plans that align with client objectives and support long-term growth
Conduct quarterly business reviews with your book of business to help build and develop good partnerships and to uncover potential upsell and cross-sell opportunities to drive account growth
Analyze account performance data to provide clients with insights, recommendations, and new solutions that align with their business needs
Work closely with internal teams, including product, marketing, and customer service, to ensure a seamless client experience
Support customer retention initiatives
Be a brand enthusiast for our products and effectively communicate value propositions
Bring your ideas and strategies forward to advance our company's vision for the future
Utilize our CRM to manage leads, opportunities, and accounts, ensuring forecasting accuracy and meeting notes are up to date
Actively participate in regular goal setting and team building sessions
Travel to customer sites regularly and attend industry networking events as needed