Key Account Manager - United States Field Workers
About The Position
Join Amgen’s Mission of Serving Patients. At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do. Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. Amgen is advancing a broad and deep pipeline of medicines to treat cancer, heart disease, inflammatory conditions, rare diseases, and obesity and obesity-related conditions. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
Requirements
- Doctorate degree and 2+ years of sales/account management experience OR Master’s degree and 4+ years of sales/account management experience OR Bachelor’s degree and 6+ years of sales/account management experience
- Demonstrates strong executive presence and communication skills, with ability to engage senior clinical and administrative stakeholders
- Proven ability to work across stakeholders and influence without authority to achieve results
- Ability to manage complexity and competing priorities in a fast-paced environment
- Comfortable operating in ambiguous situations while maintaining focus on execution
- Strong analytical skills, including ability to interpret financial and reimbursement data
- Applies a broader account perspective, understanding system dynamics beyond individual prescribers
Nice To Haves
- Experience with Buy & Bill reimbursement models
- Prior experience with contracting and account negotiations
- Experience working within IDNs, GPOs, or complex healthcare systems
- Knowledge of payer systems, billing, coding, and reimbursement processes
- Understanding of CMS policies and Local Coverage Determination (LCD) processes
- Advanced degree (e.g., MBA, MPH, PharmD) or AMDP participation/graduate
Responsibilities
- Manage day-to-day execution of account strategies within a defined geography or customer segment, which will include both live and virtual engagements
- Responsible for business performance, account planning, and resource coordination within assigned accounts
- Interpret and execute business plans to achieve objectives
- Independently determine approach to managing account priorities and activities
- Assess and diagnose the business environment across assigned accounts
- Develop and implement account plans aligned to product strategy
- Identify drivers and barriers to performance and execute targeted pull-through initiatives
- Monitor account performance and adjust plans to achieve business objectives
- Build and maintain relationships with key stakeholders across health systems, IDNs, clinics, GPOs, and specialty networks
- Identify key decision-makers and influencers within accounts and engage appropriately
- Serve as contracting point for assigned accounts
- Support contract execution, business reviews, and performance tracking
- Partner with internal stakeholders (Sales, Market Access, Marketing, Pricing, GPO teams) to support account objectives
- Provide field insights and feedback to inform brand and access strategies
- Navigate payer systems and reimbursement pathways, including Buy & Bill environments
- Identify and help resolve contracting, membership, and channel issues
- Support access optimization and pull-through of formulary decisions
- Analyze account performance, clinic economics, and financial drivers
- Interpret data to identify opportunities and inform account strategy
- Provide actionable insights and recommendations to internal stakeholders
Benefits
- A comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts
- A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
- Stock-based long-term incentives
- Award-winning time-off plans
- Flexible work models, including remote and hybrid work arrangements, where possible
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Ph.D. or professional degree
