Key Account Manager

Veolia Environnement SA • Oakbrook Terrace, IL

5d • $98,650 - $146,379 • Onsite

About The Position

This position is responsible for building long-term relationships with key accounts to increase the profitability of the Contract Operations group. The role involves leveraging Veolia's technology and expertise in project delivery, program management, and service efficiency. The Key Account Manager will identify key accounts, develop strategic plans, manage customer relationships, and execute strategies in collaboration with the business development, operations, and technical divisions. This role also involves developing new pricing and service strategies.

Requirements

• Undergraduate degree.
• Eight or more years of progressive Account Management/Sales experience.
• Computer proficient.
• Strong team player.
• Excellent interpersonal and communication skills.
• Time management: the ability to organize and manage multiple deadlines.
• Strong customer service orientation.
• Ability to effectively present information.
• Ability to negotiate effectively.

Nice To Haves

• Advanced degree is a plus.
• Continuing education in relevant topics is a plus.

Responsibilities

• Provide sales and account management for key accounts to meet profit and revenue targets.
• Develop a detailed understanding of the market, competition, industry trends, core processes, and challenges.
• Manage national programs and sourcing initiatives and direct renewals of key accounts.
• Identify strengths and weaknesses in services, and support business development, operations, and technical teams to address gaps in performance.
• Interface with Development & Marketing on global account activities and strategies.
• Provide regional account management support as assigned.
• Build customer relationships at the corporate and site management level.
• Improve access to branches and regions for key accounts.
• Tailor support network to the needs of our customers.
• Foster and coordinate current relationships held throughout Contract Operations.
• Develop and support key account business plans, goals, and objectives.
• Coordinate negotiation of master service agreements and separate contracts, interfacing with legal and operations teams.
• Oversee reporting of key performance indicators and review meetings with key accounts.
• Formally and routinely communicate all necessary information on respective key accounts to relevant internal teams.
• Resolve customer issues that are elevated from operations and sales teams, providing timely, accurate, and professional resolution.
• Develop new pricing and service strategies that leverage competitive alternatives and increase profitability.
• Identify new service projects and support their sale.
• Perform other duties as assigned.

Benefits

• Paid time off policies
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Savings accounts
• Tuition reimbursement
• Paid volunteering
• Employer sponsored 401(k) plan

What This Job Offers

• Job Type: Full-time
• Career Level: Senior