Key Account Manager RD - Gulf Coast

Pfizer • USA - AR - Remote, MS

1d • $176,600 - $294,300

About The Position

The Rare Disease (RD) Key Account Manager develops market insights and understands the influencers shaping the market and accounts or customers in RD therapeutic categories. The role manages accounts and develops relationships with C-suite, administrative, and RD therapeutic service-line leaders.

The KAM develops and implements account plans for assigned accounts and identifies, develops, and advances potential partnership opportunities between Pfizer and customers. The role works with Pfizer stakeholders and state, regional, or district business leaders and cross-functional specialists to provide appropriate account support. It also segments and prioritizes accounts and identifies key customers. Accounts may include IDNs, IDSs, ACOs, medical groups, IPAs, professional societies, HCP organizations, quality improvement organizations, and IDN specialty pharmacies within the defined distribution network.

The position focuses on customer engagement, account management, and business and people leadership. It builds and maintains customer relationships, develops mutually beneficial plans and opportunities, coordinates cross-functional teams, shares effective practices, and provides local customer insights to regional marketing and strategy teams. The KAM is expected to understand rare disease market dynamics and healthcare changes, align Pfizer resources and priorities with customer needs, and lead account planning and pull-through activities.

Requirements

• Bachelor's degree required.
• Management and/or account management experience is strongly recommended.
• 5–10 years of previous pharmaceutical, biotech, or medical marketing/sales experience preferred, including at least three years in a promoted position and/or developmental role with demonstrated leadership across peer and manager groups.
• Candidate is expected to live in the geographic area of the role.
• Must have authorization to work in the United States for any employer; permanent U.S. work authorization is required.
• Effective listening, oral communication, and written communication skills, with communication tailored to audience needs.
• Ability to build and maintain trusting relationships and influence without authority.
• Commitment to compliance and Pfizer values.

Nice To Haves

• MBA or advanced degree in a related field.
• Rare Disease and/or Specialty Cardiovascular experience and expertise.
• Product launch experience.
• Prior team management experience.
• Knowledge of the healthcare market and RD therapeutic-category disease states.
• Ability to develop and manage relationships with key accounts, including C-suite leaders and key opinion leaders.
• Account management and negotiation skills, including the ability to prioritize resources and develop business plans.
• Business acumen and financial acumen.
• Market and business strategy skills.
• Account and customer management skills.
• Account planning skills, including adapting to changing local healthcare, customer, and stakeholder needs; prioritizing accounts and resources; and aligning account needs with Pfizer goals and market trends.
• Data analytics and interpretation.
• Strategic planning, critical and analytical thinking, and execution and measurement of outcomes.
• Value proposition management, networking, and stakeholder management.
• Ability to uphold Pfizer values, communicate a vision for delivering Pfizer Innovative Health goals, and provide people development, coaching, and performance management where applicable.
• Ability to adapt to new challenges and ambiguity, maintain performance focus, and coach others to respond positively to change.
• Self-awareness.

Responsibilities

• Identify key customers and the decision-making and influencing networks within or affecting accounts and local health economies.
• Maintain effective relationships with customer C-suite leaders, RD therapeutic service-line leaders, administrative leaders, and decision-makers in prioritized accounts.
• Develop relationships with key opinion leaders and stakeholders in local health economies.
• Understand and seek to influence relevant local, regional, and national healthcare issues and best practices, with political and advocacy engagements led by Political Affairs colleagues.
• Manage co-execution of project plans and hold both customers and Pfizer accountable for plan execution.
• Manage prioritized accounts to achieve agreed business objectives.
• Identify opportunities for synergy and collaboration through active, transparent customer and account planning.
• Analyze local environments, account business, and Pfizer priorities to develop account plans with mutually beneficial opportunities.
• Use RD value propositions to create mutually beneficial business opportunities that lead to action.
• Combine insights from multiple stakeholders to develop mutually beneficial plans of action.
• Partner with the RD IAT to build colleague understanding of local market and customer drivers.
• Partner with cross-functional teams to shape compliant KAM efforts and deliver results locally, regionally, or nationally.
• Share and scale proven practices across the region and nation.
• Lead and support the development of a high-functioning cross-functional team, including sales, medical, marketing, HIT, and IM KAM colleagues.
• Develop expertise in healthcare reform, the evolving healthcare landscape, and account and customer organization.
• Lead the development of RD account and strategic planning priorities.
• Apply knowledge of RD therapeutic categories and healthcare dynamics affecting IDN behavior, and involve colleagues from other functional areas as appropriate to develop and execute strategic plans.
• Use organizational awareness and alignment with Pfizer priorities to involve appropriate colleagues and optimize value for customers and Pfizer.
• Lead pull-through activities in alignment with Pfizer business leader direction.
• Coordinate effectively with cross-functional teams.
• Communicate short-, mid-, and long-term Pfizer business plans with key accounts and identify ongoing RD portfolio opportunities, aligning across Pfizer business units when appropriate.
• Provide regional marketing and strategy teams with local and customer-specific insights for market-specific materials.

Benefits

• 401(k) plan with Pfizer matching contributions and an additional Pfizer retirement savings contribution
• Paid vacation, holidays, and personal days
• Paid caregiver, parental, and medical leave
• Medical, prescription drug, dental, and vision coverage
• Eligibility to participate in Pfizer's Global Performance Plan, with a 20% bonus target
• Eligibility to participate in Pfizer's share-based long-term incentive program
• Relocation assistance may be available based on business needs and/or eligibility
• Comprehensive benefits and programs intended to support colleagues' health and life needs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level